Marco Olivas
Madison,TN
Summary
Results-driven professional with a strong background in team collaboration and critical thinking, recognized for enhancing delivery efficiency at Smyrna Ready Mix and effectively resolving service complaints to boost customer satisfaction. Experience encompasses roles from dispatching to lead fence installation, demonstrating a keen attention to detail and robust problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Smyrna Ready Mix
Nashville, TN
06.2023 - Current
- Provided timely updates to customers regarding their orders or requests.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Lead Fence Installer
Fence Kings
Nashville, TN
02.2021 - 06.2023
- Measured, cut, and installed various types of fencing materials such as metal, wood, vinyl, and chain link.
- Provided guidance to team members regarding the installation process including measuring, cutting, and nailing.
- Inspected completed jobs to ensure quality standards were met according to customer specifications.
- Repaired existing fences using appropriate tools and materials as necessary.
- Conducted regular maintenance checks on all equipment used during fencing installations.
- Organized job sites prior to beginning work by removing debris or hazardous items as necessary.
- Completed work in different weather conditions and on diverse ground types.
- Used measuring and marking equipment to measure and mark site locations or placement of structures or equipment.
Line Cook
Luke's 32 Bridge
Nashville, TN
09.2020 - 02.2021
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Performed basic knife skills such as dicing onions or slicing meats.
- Communicated effectively with other staff members regarding orders and menu changes.
Lawn Care Specialist
TruGreen Lawn Care
Nashville, TN
03.2020 - 09.2020
- Conducted soil tests to determine nutrient levels and pH balance.
- Oversaw the application of pesticides and herbicides as needed.
- Provided guidance on proper watering techniques to ensure healthy growth of grasses and plants.
- Applied weed and pest control chemicals to protect customer lawns.
- Treated lawns with chemical applications to improve appearance and health.
Education
High School Diploma -
Hunters Lane High School
Nashville, TN05-2019
Skills
- Team collaboration
- Attention to detail
- Conflict resolution
- Decision-making
- Problem-solving
- Stress tolerance
- Emergency protocols
- Critical thinker
Certification
- Armed security guard license
Languages
English
Professional
Spanish
Professional
Timeline
Dispatcher
Smyrna Ready Mix
06.2023 - Current
Lead Fence Installer
Fence Kings
02.2021 - 06.2023
Line Cook
Luke's 32 Bridge
09.2020 - 02.2021
Lawn Care Specialist
TruGreen Lawn Care
03.2020 - 09.2020
High School Diploma -
Hunters Lane High School
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