Marco Orozco Lopez
Hermiston,OR
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Sherwin-Williams Paint Store. Excelled in relationship building and problem-solving, significantly boosting repeat business. Bilingual proficiency and adept in teamwork, consistently promoted positive work environments and improved team performance.
Overview
3
3
years of professional experience
Work History
Sales Associate
Sherwin-Williams Paint Store
Hermiston, OR
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Shift Manager
McDonald's
Stanfield, OR
07.2022 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Crew Member
McDonald's
Hermiston, OR
04.2021 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Hermiston High School
Hermiston, OR06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Relationship Building
- Bilingual (spanish)
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Sherwin-Williams Paint Store
01.2024 - Current
Shift Manager
McDonald's
07.2022 - 01.2024
Crew Member
McDonald's
04.2021 - 07.2022
High School Diploma -
Hermiston High School