Marco Ruvalcaba
San Diego,CA
Summary
Energetic professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Auditor
The Guild, A Tribute Portfolio Hotel By Marriot
01.2024 - Current
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Prepared reports on guest satisfaction levels and other metrics.
- Monitored hotel's budget and financial records.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Bell Attendant
The Guild, A Marriot Tribute Portfolio Hotel
06.2023 - Current
- Operated hydraulic elevators and stair lifts to move luggage between floors.
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services..
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to assigned rooms and transported luggage.
- Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
Front of House Supervisor
Ed Fernandez Birrieria
05.2018 - 06.2023
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Monitored food preparation, production, and plating for quality control.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
Cashier
Lolitas Mexican Restaurant
11.2018 - 11.2019
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
Server
Olive Garden
09.2016 - 01.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Associate of Arts - Teacher Education
San Diego City College
San Diego, CA05.2015
High School Diploma -
Castle Park Senior High School
Chula Vista, CA06.2013
Skills
- Daily transactions review
- Relationship Building
- Tour Arrangements
- Bilingual(Spanish)
- Health Code Compliance
- First Aid Training
- Guest Services
- Initiative and Self-Motivation
- Stress Tolerance
- Cross-cultural sensitivity
- Lost and found procedures
Certification
- Sales & Marketing, Regional Occupational Program
- Crime Prevention, Chula Vista Police Department
- FISH Philosophy, Customer Service
Languages
Spanish
Full Professional
Photography
I thoroughly enjoy going around the city looking for the perfect vantage point for that perfect sunset capture, or just enjoying one of the many festive communities San Diego has to offer and seize those candid moments.
Timeline
Night Auditor
The Guild, A Tribute Portfolio Hotel By Marriot
01.2024 - Current
Bell Attendant
The Guild, A Marriot Tribute Portfolio Hotel
06.2023 - Current
Cashier
Lolitas Mexican Restaurant
11.2018 - 11.2019
Front of House Supervisor
Ed Fernandez Birrieria
05.2018 - 06.2023
Server
Olive Garden
09.2016 - 01.2018
Associate of Arts - Teacher Education
San Diego City College
High School Diploma -
Castle Park Senior High School
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