Marco Salmeron
Milwaukee,WI
Summary
Accomplished Front Desk Receptionist with a proven track record at La Quinta, enhancing guest satisfaction through exceptional customer service and efficient problem-solving. Skilled in cash handling and guest relations, adept at creating welcoming environments and streamlining check-in processes. Achieved a significant improvement in front desk operations, demonstrating strong time management and listening skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
La Quinta
2022.02 - 2024.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
2019.04 - 2021.11
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Texas State University - Welding Engineering
San Marcos High School
San Marcos, TX08.2017
Skills
Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
La Quinta
2022.02 - 2024.09
Front Desk Receptionist
Holiday Inn Express Hotel Suites
2019.04 - 2021.11
Texas State University - Welding Engineering
San Marcos High School
Similar Profiles
Roberto RiosRoberto Rios
Housekeeper at La QuintaHousekeeper at La Quinta
Walter RamírezWalter Ramírez
Hotel Front Desk Clerk at La QuintaHotel Front Desk Clerk at La Quinta
Maria Daniela AlanizMaria Daniela Alaniz
Front Desk Receptionist at La QuintaFront Desk Receptionist at La Quinta