Marco Vargas Martinez
Las Vegas,NV
Overview
7
7
years of professional experience
Work History
Fine Dining Server
LPM - Cosmopolitan
10.2023 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Increased table turnover rate through efficient order taking and timely delivery of dishes.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
Model Server Assistant
Allē Lounge On 66
01.2022 - 10.2023
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Provided attentive service and proactively assessed guest needs.
Pool Supervisor
Luxor Las Vegas
02.2020 - 03.2022
- Enhanced pool safety by implementing and enforcing strict rules and regulations.
- Boosted customer satisfaction through timely resolution of complaints or concerns raised by patrons.
- Managed staff schedules, promoting efficient use of resources and maintaining optimal staffing levels.
- Trained new lifeguards to ensure they were properly prepared for their roles, resulting in a highly skilled team.
Cabana Host
Luxor Las Vegas
05.2019 - 02.2020
- Enhanced guest satisfaction by providing excellent cabana services and addressing their needs promptly.
- Increased repeat business with exceptional customer service, creating lasting relationships with guests.
- Ensured a clean and safe environment for guests by maintaining the cleanliness of the cabanas and surrounding areas.
- Streamlined the reservation process, making it more efficient and user-friendly for both staff and guests.
Assistant Manager
HyperX Esports Arena
03.2017 - 01.2020
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associate of Arts - Hospitality Administration And Management
College of Southern Nevada
Las Vegas, NVSkills
- Luxury Experience Management
- Transaction Processing
- Staff Training
- Menu Memorization
- Forbes Travel Guide Certified
- The ability to be detail oriented when planning, organising, and to be driven by results
Timeline
Fine Dining Server
LPM - Cosmopolitan
10.2023 - Current
Model Server Assistant
Allē Lounge On 66
01.2022 - 10.2023
Pool Supervisor
Luxor Las Vegas
02.2020 - 03.2022
Cabana Host
Luxor Las Vegas
05.2019 - 02.2020
Assistant Manager
HyperX Esports Arena
03.2017 - 01.2020
Associate of Arts - Hospitality Administration And Management
College of Southern Nevada