Marco Vazquez
Irving,TX
Summary
Dynamic and results-driven professional with extensive experience in operations management at Rio Mambo. Proven ability in staff development and inventory control, enhancing customer satisfaction and team performance. Adept at implementing process improvements and fostering strong employee relationships to drive sales growth and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Rio Mambo
Colleyville, TX
08.2015 - 02.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Assistant Manager
Burger King
Southlake, TX
01.2012 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Dietary Aide
The Carlyle At Stonebridge Park
Southlake, TX
01.2012 - 02.2014
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Crew Trainer
McDonald's
Southlake, TX
08.2011 - 04.2013
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Diploma -
Grapevine High School
Grapevine, TX06.2014
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Employee scheduling
- Customer relationship management (CRM)
- Process improvements
- Sales forecasting
- Vendor relationship management
- Process improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Texas Food Manager Certification
T.A.B.C
Harassment & Discrimination Prevention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant General Manager
Rio Mambo
08.2015 - 02.2025
Assistant Manager
Burger King
01.2012 - 11.2015
Dietary Aide
The Carlyle At Stonebridge Park
01.2012 - 02.2014
Crew Trainer
McDonald's
08.2011 - 04.2013
Diploma -
Grapevine High School