Summary
Overview
Work History
Education
Skills
gym
Languages
Timeline
Generic

Marco Antonio Casas Gutierrez

Los Angeles,CA

Summary

Proven professional with a track record of enhancing customer experiences through exceptional customer service and time management skills. Skilled in problem-solving and team collaboration, adept at handling high-pressure situations and ensuring operational efficiency. Demonstrates strong cash handling abilities and a commitment to maintaining professional standards and confidentiality.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Hotel Burbank
05.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Driver

Uber
06.2022 - 02.2024
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.

Bouncer

Oh Grady's
01.2022 - 07.2022
  • Ejected unruly patrons from premises.
  • Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
  • Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
  • Patrolled exterior and interior of premises.
  • Monitored surveillance equipment to preemptively address potential security breaches.

Seasonal Worker

Dirty Bird Records
02.2021 - 01.2022
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Conducted regular equipment checks to ensure optimal functionality of surveillance systems and other security tools.

Education

Welding License - Structural Welding

North Valley Occupational Center
North Hills, CA

High School Diploma -

Golden Valley
Santa Clarita, CA
05.2016

Skills

    Customer Service

    Time Management

    Listening Skills

    Cash Handling

gym

consistent weekly gym routine, and well disciplined diet.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Desk Receptionist

Hotel Burbank
05.2023 - Current

Driver

Uber
06.2022 - 02.2024

Bouncer

Oh Grady's
01.2022 - 07.2022

Seasonal Worker

Dirty Bird Records
02.2021 - 01.2022

Welding License - Structural Welding

North Valley Occupational Center

High School Diploma -

Golden Valley

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Marco Antonio Casas Gutierrez