Marcos Gotay
Fountain Hills,AZ
Summary
Customer-oriented Store Manager offering over 9 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
Work History
Store Manager
Leslie's Pool Supplies
Fountain Hills, AZ
04.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Developed relationships with suppliers to negotiate better prices.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Pool Service Technician
Pinch A Penny Pool Patio Spa
Orlando, FL
09.2020 - 04.2023
- Checked and adjusted chemical levels in pools, spas, and hot tubs.
- Cleaned filters, pumps, skimmers, drains, and other pool equipment.
- Inspected pool surfaces for damage and repaired them as needed.
- Tested pool water samples for pH balance and sanitizer levels using test kits.
- Analyzed customer complaints regarding pool performance issues and provided solutions accordingly.
- Replaced worn out parts of pumps and motors with new components.
- Provided advice to customers on how to properly care for their swimming pools.
Meat Department Clerk
La hacienda meat center
Dorado PR, Puerto Rico
01.2018 - 01.2020
- Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.
- Maintained a clean and orderly work area in accordance with health and safety regulations.
- Received daily shipments of fresh meat products from suppliers.
- Followed all food safety guidelines while handling raw meats throughout the day.
- Attended staff meetings regularly to stay up-to-date on new products or promotions within the department.
- Participated in weekly inventory counts by counting merchandise in each cooler and freezer compartment.
Head Waiter
choco bar cotes
San Juan, Puerto Rico
01.2017 - 12.2019
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Assigned serving staff to specific stations throughout the restaurant.
- Verified that all items ordered were delivered correctly to each table.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
Education
Some College (No Degree) - Business Administración
Universidad Central De Bayamon
Bayamon, PRHigh School Diploma -
Academia Santa Rosa De Lima
Bayamon PRSkills
- Store Merchandising
- Shift Scheduling
- Supply Ordering
- Team Development
- Retail Inventory Management
- Customer Service Management
- Friendly and Positive
- Flexible Schedule
- Team motivation
- Problem-Solving
- Relationship building and management
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
Leslie's Pool Supplies
04.2023 - Current
Pool Service Technician
Pinch A Penny Pool Patio Spa
09.2020 - 04.2023
Meat Department Clerk
La hacienda meat center
01.2018 - 01.2020
Head Waiter
choco bar cotes
01.2017 - 12.2019
Some College (No Degree) - Business Administración
Universidad Central De Bayamon
High School Diploma -
Academia Santa Rosa De Lima