Marcos Lopez
Mesa,AZ
Summary
Dynamic sales associate with proven expertise at Cotton On Mega, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in teamwork and time management, I successfully organized merchandise and fostered customer loyalty, contributing to a welcoming shopping environment and driving repeat business.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Cotton On Mega
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Intern Trainee
Spark Light
01.2023 - 01.2024
- Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of the business.
- Completed research, compiled data, and assisted in timely reporting.
- Assisted in the development of marketing campaigns, resulting in increased brand awareness and customer engagement.
- Provided exceptional customer service, resolving issues promptly and ensuring customer satisfaction.
Education
Currently Studying For Associate Degree in Nursing - Nursing Practice
Mesa Community College
Mesa, AZ05-2028
High School Diploma -
Red Mountain High School
Mesa, AZ05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Listening skills
- Multi-tasking strength
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Sales Associate
Cotton On Mega
12.2024 - Current
Intern Trainee
Spark Light
01.2023 - 01.2024
Currently Studying For Associate Degree in Nursing - Nursing Practice
Mesa Community College
High School Diploma -
Red Mountain High School
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