Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcos Rivera

Naples

Summary

Dynamic and goal-oriented professional with a strong background in customer service at JCPenney. Proven ability to build relationships and enhance customer experiences while efficiently managing cash transactions. Skilled in time management and problem-solving, consistently delivering results in high-pressure environments. Flexible and adaptable, ready to contribute to team success.

Overview

1
1
year of professional experience

Work History

Sales Associate

JCPenney
01.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Cleaning Crew Member

Clean FL
09.2024 - 01.2025
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

Carpentry Assistant

Giosvanny Trim Carpentry LLC
06.2024 - 11.2024
  • Assisted with movement of materials and equipment to job sites.
  • Cut materials according to specifications in preparation for installation.
  • Worked with master carpenters to install decks for both residential and commercial customers.
  • Gained valuable education in residential and commercial building codes.

Education

Golden Gate Highschool
Naples, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Outgoing personality
  • Flexible schedule

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

JCPenney
01.2025 - Current

Cleaning Crew Member

Clean FL
09.2024 - 01.2025

Carpentry Assistant

Giosvanny Trim Carpentry LLC
06.2024 - 11.2024

Golden Gate Highschool

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