Marcos Rodriguez
Olathe,KS
Summary
Dynamic Shift Lead at Cold Stone Creamery with a strong focus on customer service and employee training. Proven ability to enhance customer satisfaction through effective conflict resolution and interpersonal communication. Bilingual in Spanish and English, highly adaptable, and skilled in multitasking, consistently fostering a welcoming atmosphere and ensuring smooth, efficient operations. Eager to transition into technology, with an interest in applying strong problem-solving skills and leadership experience toward a future career in cybersecurity.
Overview
4
4
years of professional experience
Work History
Shift Lead
Coldstone Creamy
06.2021 - 06.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Education
Associate of Arts - Liberal Arts And Sciences
Johnson County Community College
Overland Park, KS05-2025
Skills
- Customer service focus
- Employee training
- Team motivation
- Adaptable to change
- Effective multitasking
- Interpersonal communication
Technical Skills
- Programming Languages: Python (beginner to intermediate; knowledge of basic scripting and data structures)
- Operating Systems: Proficient with Windows 10 (troubleshooting, system navigation)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Coldstone Creamy
06.2021 - 06.2025
Associate of Arts - Liberal Arts And Sciences
Johnson County Community College
Similar Profiles
Jake FettingJake Fetting
Crew Member at Coldstone CreamyCrew Member at Coldstone Creamy
Angel EdwardsAngel Edwards
General Store Manager at Coldstone CreamyGeneral Store Manager at Coldstone Creamy
Mauricio Nunez RiveraMauricio Nunez Rivera
Team Leader at Coldstone CreamyTeam Leader at Coldstone Creamy
Timothy EwinTimothy Ewin
Operations Manager at Kantex CompaniesOperations Manager at Kantex Companies
Jessica KefferJessica Keffer
CNA at Anthology Senior LivingCNA at Anthology Senior Living