Marcos Sanchez
Chicago,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual. Outstanding multitasker with in-depth knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Night Auditor
Renaissance Hotel
06.2023 - Current
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Sign Installer
Signco
01.2020 - 05.2023
- Evaluated job sites before beginning work, identifying potential hazards or obstructions that could impact the installation process.
- Followed blueprints and instructions from supervisors to erect columns, beams and girders.
- Contributed to business growth by consistently meeting or exceeding project deadlines while upholding quality standards.
- Prepared vinyl for application on substrates or flat socks with associated weeding, trimming and taping.
Server
Dennys
03.2018 - 01.2020
- Inspected dishes and utensils for cleanliness.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
GED -
Triton College
River Grove, IL06.2025
Skills
- Regulatory Compliance
- Guest Registration
- Strong Work Ethic
- Ledger Updates
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Night Auditor
Renaissance Hotel
06.2023 - Current
Sign Installer
Signco
01.2020 - 05.2023
Server
Dennys
03.2018 - 01.2020
GED -
Triton College