Marcos Vasquez
Upper Lake,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Part Specialist
O'Reilly Automotive, Inc.
07.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, checks and counting change.
- Utilized upselling techniques to promote additional products and increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded proactively and positively to rapid change.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Conducted comprehensive research on vehicle parts brought into the store or provided through images to accurately identify and source appropriate components online. Employed advanced part number interchangeability techniques to determine the optimal parts suited for various vehicles.
- Utilized expert knowledge to identify precise vehicle parts needed, while delivering exceptional customer support in sourcing and procuring the correct components for their vehicles.
Merchandise Stocker
Wal-Mart Stores, Inc.
08.2020 - 12.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked designated items on shelves, end caps and displays.
- Safely and securely loaded items to prevent damage during transport.
Education
High School Diploma -
Ukiah High School
Ukiah, CA06.2021
Real Estate
Mendocino College
Ukiah, CAUndergraduate - Business Administration
Mendocino College
Ukiah, CA2026
Skills
- Strategic Selling
- Cash Handling
- Customer Assistance
- Retail Sales
- Engaging with Diverse Customers
- Sales Goal Attainment
- Customer Needs Assessment
- Stocking and Receiving
- Product Knowledge
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Special Orders
- Sales Expertise
Languages
Spanish
Native or Bilingual
Timeline
Part Specialist
O'Reilly Automotive, Inc.
07.2022 - Current
Merchandise Stocker
Wal-Mart Stores, Inc.
08.2020 - 12.2020
High School Diploma -
Ukiah High School
Real Estate
Mendocino College
Undergraduate - Business Administration
Mendocino College
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