Marcos Ybarra
Los Angeles,CA
Summary
Proven leader with extensive experience in team management and event coordination, notably at Mama Por Dios and Doubletree By Hilton. Excelled in enhancing team performance and guest satisfaction through effective coaching and cross-functional teamwork. Skilled in Micros and bilingual communication, demonstrating a commitment to excellence and a results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
Mama Por Dios
Beverly Hills, California
05.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Promote excellent customer service to customers
Banquet Captain
Doubletree By Hilton
Rosemead, California
07.2015 - Current
- Assisted in setting up banquet tables, chairs, and linens for events.
- Organized banquet staff to ensure efficient service of guests.
- Coordinated with food and beverage team on menu selections and serving times.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Monitored guest satisfaction levels throughout event duration.
Education
Associate of Science - General Studies
East Los Angeles College
Monterey Park, CA06-2020
Skills
- Team Leadership
- Cross-Functional Teamwork
- Homebse
- Micros
- Toast
- Communication skills English and Spanish speaker
- Servsafe/ Alcohol certification
Timeline
Manager
Mama Por Dios
05.2022 - Current
Banquet Captain
Doubletree By Hilton
07.2015 - Current
Associate of Science - General Studies
East Los Angeles College