Lianel A. Peña Gonzalez
Splendora,TX
Summary
Proven ability to excel in high-pressure environments, demonstrated at Wyndham where I seamlessly balanced guest inquiries with in-person needs. Skilled in customer service and complex problem-solving, I enhanced guest experience and operational efficiency. My expertise includes advanced analytical testing and a strong multitasking capability, ensuring top-notch service prioritization and conflict resolution.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Wyndham
11.2023 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cashier
PalettAmerica
05.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Laboratory Technician Assistant
Interamerican University Of Puerto Rico
08.2021 - 05.2023
- Maintained detailed records of experiment results, facilitating easy access for further analysis and reporting purposes.
- Assisted in maintaining a clean and organized lab environment, ensuring accuracy and safety during experiments.
- Performed advanced analytical testing using chromatography, spectrophotometry, and other methods to obtain accurate results.
- Participated in cross-training initiatives within the lab, broadening skillsets and fostering a collaborative atmosphere among team members.
Education
Bachelor of Science - Biology, Chemistry & Education
Interamerican University of Puerto Rico
Fajardo, PR05.2023
High School Diploma -
Isidro A. Sanchez
Luquillo, PR05.2018
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Complex Problem-Solving
- Handling Complaints
- Memory retention
- Service prioritization
- Reservations Coordination
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Wyndham
11.2023 - 06.2024
Cashier
PalettAmerica
05.2023 - 11.2023
Laboratory Technician Assistant
Interamerican University Of Puerto Rico
08.2021 - 05.2023
Bachelor of Science - Biology, Chemistry & Education
Interamerican University of Puerto Rico
High School Diploma -
Isidro A. Sanchez