Marcos L Urra
Miami,FL
Summary
Enthusiastic and Experienced Sales and Customer Service professional with expertise in communication and negotiating. Experienced in B2B and B2C, with a proven record of driving revenue growth and building strong client relationships. Skilled in Consultative Selling and delivering tailored solutions to meet customers needs. Excellent Communicator with a persuasive presentation style and the ability to negotiate and close deals. Possesses in-depth product knowledge and industry expertise, enabling effective sales strategies and market penetration.
A collaborative team player with strong problem-solving and analytical skills. Committed to providing exceptional customer service and exceeding sales targets.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Alsco Uniforms
07.2023 - Current
- Identified new business opportunities by conducting market research and analyzing industry trends.
- Utilized CRM software to track client interactions, maintain up-to-date records, and identify sales trends for continuous improvement.
- Delivered persuasive sales presentations tailored to individual client needs, showcasing product benefits while addressing potential objections.
- Developed and maintained strong relationships with key business clients to drive sales and ensure customer satisfaction
- Exceeded quarterly and annual sales targets consistently by employing a proactive approach to business development and maintaining a strong work ethic.
- Expanded client base through strategic networking and cold calling efforts, "Hunting" and identifying potential leads and converting them into loyal customers.
- Negotiated contracts skillfully, achieving favorable terms for both the company and the client.
Service Sales Representative
Cintas
10.2019 - 07.2023
- Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
- Successfully delivering persuasive presentations, negotiating contracts, and effectively conveying complex information to clients.
- Proficient in consultative selling, business to business sales, upselling, and problem solving.
- Successfully growing the business by up to 80%, ranking in the top 3 sales representatives every quarter, and driving new business sales leads.
Supervisor
Trump International Hotel
02.2017 - 09.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL2019
Licensed Real Estate Sales Associate - Real Estate
Gold Coast
05.2018
High School Diploma -
Miami Springs High School
06.2015
Skills
- Exceptional Sales and Business Development
- Communication and Presentation
- Relationship Building and Account Management
- Problem Solving and Consultative Selling
- Negotiation and contract management
- Analytical and attention to detail
- Time management and Organizational
- Adaptability and Resilience
- Customer Retention
- Lead Generation
- Lead Prospecting
- Customer Service
Timeline
Sales Consultant
Alsco Uniforms
07.2023 - Current
Service Sales Representative
Cintas
10.2019 - 07.2023
Supervisor
Trump International Hotel
02.2017 - 09.2019
Associate of Arts - Business Administration
Miami Dade College
Licensed Real Estate Sales Associate - Real Estate
Gold Coast
High School Diploma -
Miami Springs High School
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