Marcques-Anthony Small
Brooklyn,NY
Summary
Energetically contributed to H&M's customer loyalty through exceptional service and relationship-building, leveraging teamwork and POS system expertise. Proven ability in enhancing operational efficiency and accuracy in package handling at UPS, showcasing strong problem-solving skills and a commitment to safety. Achieved significant improvements in stock management and sales floor organization, demonstrating a blend of hard and soft skills essential for dynamic retail environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
H&M
01.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Stock Associate
Crocs
09.2023 - 01.2024
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
Ride Operations Team Member
Luna Park Central Amusement International
05.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Package Sorter
UPS
08.2022 - 02.2023
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
Package Sorter
Amazon
03.2021 - 07.2022
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
Education
High School Diploma -
Brooklyn Bridge Academy
Brooklyn, NY06.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Heavy Lifting
- Stock Rotation
- POS system knowledge
- Positive Attitude
- Package handling
- Safety Procedures
- Sorting Techniques
Timeline
Sales Associate
H&M
01.2024 - 05.2024
Retail Stock Associate
Crocs
09.2023 - 01.2024
Ride Operations Team Member
Luna Park Central Amusement International
05.2023 - 08.2023
Package Sorter
UPS
08.2022 - 02.2023
Package Sorter
Amazon
03.2021 - 07.2022
High School Diploma -
Brooklyn Bridge Academy