Marcus Adams
Chicago,IL
Summary
Motivated Shift Leader helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line security experience along with checking credentials and belongings. Resourceful in balancing customer, company, security and employee needs.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Shift Leader/Field Guard
Chicago Cubs Wrigley Field
Chicago, US
06.2022 - Current
- Help guests with customer complaints and concerns.
- Provide safety and protection for all fans inside the stadium.
- Oversee gate and stadium staff responsibilities.
- Protect players and umpires from harm during play.
- Check proper credentials.
- Check bags and extra belongings.
Usher
Century 12 Movie theater
10.2018 - 11.2019
- Deliver sales
- Clean theater screenings
- Handle guests complaints
- Provided information about movie showtimes and theater amenities.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Enforced company policies regarding visitor access and employee conduct.
- Collaborated with local law enforcement during emergency situations.
- Monitored premises to ensure safety and security of personnel and property.
Education
High school diploma -
Evanston Twp High School
Evanston, ILSome College (No Degree) - Business Administration And Management
Roosevelt University
Chicago, IL 07.2020 - 05.2022
Skills
- Guest Services
- Google Docs
- Computer Skills
- Customer service
- Staff supervision
- Credential verification
- Safety protocols
- Team leadership
- Access control
- Conflict resolution
- Multitasking capabilities
- Time management
- Attention to detail
- Effective communication
- Problem solving
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader/Field Guard
Chicago Cubs Wrigley Field
06.2022 - Current
Some College (No Degree) - Business Administration And Management
Roosevelt University
07.2020 - 05.2022
Usher
Century 12 Movie theater
10.2018 - 11.2019
High school diploma -
Evanston Twp High School