Marcus Booker Sr
Philadelphia,PA
Summary
Dedicated worker with unwavering commitment to customer service and ability to learn. Known for conflict resolution and developing productive relationships in professional work environment. Currently seeking new skills to develop to become a valuable asset to a company with the ability to advance further.
Overview
11
11
years of professional experience
Work History
Cashier
Southeastern Pennsylvania Transportation Authority Septa
Philadelphia, PA
05.2022 - Current
- Attempt to collect the proper fare.
- Stop trains when emergency conditions occur.
- Protecting Authority property and equipment.
- Assist customers in using the Fare Vending Machines.
- Provide proper directions for customers.
- Familiar with all Authority transportation services.
- Report and record all incidents on the Authority property.
- Provide excellent customer service to all passengers/ customers.
Maintenance Custodian
Southeastern Pennsylvania Transportation Authority Septa
Philadelphia, PA
03.2020 - 05.2022
- Performed daily custodial duties such as sweeping, mopping, and sanitizing all areas.
- Remove and replace all trash cans.
- Deep clean Authority stations
- Maintained supplies inventory by checking stock to determine inventory level and anticipating needed supplies.
- Responded to emergency maintenance requests in a timely manner.
Security Officer
Allied Barton Security
Philadelphia, PA
06.2015 - 01.2020
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided excellent customer service to visitors, tenants and clients while securing the building.
- Recorded all incidents that took place inside and outside the building or event.
Fare Collector
Edens Corporation
Philadelphia, PA
12.2016 - 11.2017
- Collected fare for the SEPTA Regional Rail Services.
- Provided directions for customers using SEPTA Regional Rail transportation.
- Provided excellent customer service to all passengers.
Security Officer
Imperial Security Inc.
Philadelphia, PA
12.2012 - 06.2015
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations of the Pennsylvania Convention Center.
- Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
- Assisted in emergency evacuations when necessary.
- Communicated regularly with event coordinators regarding security needs and concerns.
- Provided security in hotels, apartments and construction sites.
- Monitored Closed Circuit Television system.
Education
Letters, Arts & Sciences
Pennsylvania State University
McKeesport, PA05-2010
Skills
- Adaptive Team Player
- Incident Reporting
- Emergency Situation Support
- Conflict Resolution
- Time Management
- Verbal Communication
- Organizational Skills
- Customer Needs Assessment
References
References available upon request.
Timeline
Cashier
Southeastern Pennsylvania Transportation Authority Septa
05.2022 - Current
Maintenance Custodian
Southeastern Pennsylvania Transportation Authority Septa
03.2020 - 05.2022
Fare Collector
Edens Corporation
12.2016 - 11.2017
Security Officer
Allied Barton Security
06.2015 - 01.2020
Security Officer
Imperial Security Inc.
12.2012 - 06.2015
Letters, Arts & Sciences
Pennsylvania State University