Yolonda Cleveland
Maumelle,AR
Summary
Experienced in selecting items to fulfill customer orders and delivering exceptional service. Adept at building customer loyalty through a relationship-oriented approach. Demonstrates excellent sales and communication skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Walmart
North Little Rock, AR
05.2023 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
Customer Service Representative
Continuum
North Little Rock, AR
09.2022 - 05.2023
- Provided technical support to customers via phone or email regarding their remote infrastructure needs.
- Managed multiple customer accounts simultaneously while providing excellent service levels.
- Delivered high quality service that resulted in repeat orders from Named Accounts customers.
Customer Service Representative
AT&T
North Little Rock, AR
12.2021 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Picker
Amazon
North Little Rock, AR
09.2021 - 12.2021
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
Daycare Assistant Teacher
Primrose Schools
Little Rock, AR
02.2019 - 08.2021
- Assisted in developing and implementing age-appropriate activities for children to learn new skills.
- Monitored children's behavior, providing guidance and direction when necessary.
- Provided a safe, secure and nurturing environment for the children.
- Instructed children in personal hygiene habits such as hand washing, toileting, teeth brushing.
Education
Associate of Arts - Early Childhood Education
University of Arkansas At Monticello
Monticello, AR05-2018
High School Diploma -
Eudora High Eudora Arkansas
Eudora, AR05-1993
Skills
- Verifying Order Accuracy
- Documentation And Reporting
- Planning and Organization
- Heavy Lifting
- Relationship Building
- Attention to Detail
- Flexible Schedule
- Online Order Processing
Timeline
Personal Shopper
Walmart
05.2023 - Current
Customer Service Representative
Continuum
09.2022 - 05.2023
Customer Service Representative
AT&T
12.2021 - 09.2022
Picker
Amazon
09.2021 - 12.2021
Daycare Assistant Teacher
Primrose Schools
02.2019 - 08.2021
Associate of Arts - Early Childhood Education
University of Arkansas At Monticello
High School Diploma -
Eudora High Eudora Arkansas
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