Marcus Crisp
MOSCOW,Tennessee
Summary
Dedicated delivery professional with a proven track record in optimizing delivery routes and managing time effectively. Known for punctuality and strong customer service skills, contributing to enhanced operational efficiency and customer satisfaction.
Professional delivery service provider prepared for high-standard roles in logistics. Proven track record of efficient parcel management and customer service excellence. Known for collaborative teamwork and adaptability, specializing in route optimization and safe driving practices.
Overview
31
31
years of professional experience
Work History
Package Delivery Driver
UPS
Memphis, TN
07.2019 - 12.2025
- Delivered packages within designated routes, ensuring timely and accurate service.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Loaded and unloaded packages efficiently to optimize delivery schedules.
- Maintained vehicle cleanliness and conducted routine maintenance checks to ensure operational readiness.
- Monitored traffic patterns to identify optimal routes, enhancing delivery efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Delivered packages to customers' doorsteps and business offices.
- Assisted in training new drivers on route navigation and operational procedures.
Supervisor of Stockroom
Coil Master
Moscow, TN
04.2015 - 07.2019
- Supervised stockroom operations, ensuring timely receipt and storage of inventory.
- Coordinated team schedules to optimize workflow and enhance productivity.
- Implemented an inventory management system to track stock levels accurately.
- Trained new staff on safety protocols and operational procedures.
- Conducted regular audits to ensure compliance with company standards and policies.
- Streamlined processes to reduce order fulfillment time and improve accuracy.
- Implemented safety protocols within the stockroom environment, reducing workplace accidents and maintaining compliance with regulations.
- Collaborated with the purchasing department to ensure optimal inventory levels were maintained, minimizing stockouts and overstock situations.
- Played an active role in continuous improvement efforts by proactively identifying areas of opportunity for streamlining processes or enhancing stockroom operations.
Ramp Agent
Federal Express
Memphis, TN
04.1997 - 04.2015
- Operated ground support equipment to ensure efficient aircraft servicing and timely departures.
- Coordinated cargo loading and unloading processes to optimize space utilization and operational flow.
- Conducted safety inspections on equipment to maintain compliance with industry standards and regulations.
- Assisted in training new employees on safety protocols, equipment operation, and company procedures.
- Monitored flight schedules to prioritize tasks and enhance turnaround times for aircraft arrivals and departures.
- Implemented workflow improvements that increased efficiency in baggage handling operations during peak hours.
- Led team efforts in maintaining a clean and organized ramp area, promoting safety and operational effectiveness.
- Collaborated with management to develop strategies for reducing delays through improved communication practices.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate the smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Deiced aircraft before takeoff for safety during inclement weather.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Reduced operational costs by optimizing staff utilization, eliminating redundancies, and maximizing resource allocation.
- Established strong relationships with key stakeholders, including airline partners, airport authorities, and ground service providers, to facilitate seamless ramp operations.
Apprentice Electrician
Ekmark Electric Company
Memphis, TN
05.1995 - 04.1997
- Installed electrical systems in residential and commercial buildings.
- Assisted senior electricians with troubleshooting and repairs of electrical equipment.
- Ensured compliance with safety regulations during all installation processes.
- Maintained tools and equipment to ensure operational efficiency on job sites.
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
- Helped complete system installations, digging trenches, and breaking up concrete.
Education
No Degree - Airframes/Power Plant Weight/balance Power Plant
Tennennessee Technology
Memphis, TNBachelor of Arts - American History
University of Memphis
Memphis, TN05-2026
Skills
- Customer service
- Safe driving
- GPS navigation
- Package handling
- Deadline oriented
- Route planning
- Punctuality
- Delivery scheduling
- Payment collection
- Vehicle inspection
- Safe driving practices
- Efficiency and time management
Timeline
Package Delivery Driver
UPS
07.2019 - 12.2025
Supervisor of Stockroom
Coil Master
04.2015 - 07.2019
Ramp Agent
Federal Express
04.1997 - 04.2015
Apprentice Electrician
Ekmark Electric Company
05.1995 - 04.1997
No Degree - Airframes/Power Plant Weight/balance Power Plant
Tennennessee Technology
Bachelor of Arts - American History
University of Memphis
Fedex Flight on time departures 15y
Received FedEx's highest award for delivering the Purple Promise: " The World on Time." The Ace Award is for on-time departures, safety, and weight and balance in aircraft operations. Received multiple awards from the FedEx Deicing operations. Supervisor of 144 deicers, safely and proficiently deicing aircraft. Also an instructor for Deice, weight and balance, and maintenance inspection.