Marcus Edwards
Kapolei,Hawaii
Summary
I am a motivated and hardworking individual with a strong passion for technology. Eager to learn and grow, I thrive in environments that challenge me to expand my skill set. I enjoy staying updated on the latest tech trends and enjoy working collaboratively on projects that harness innovative solutions. With a strong commitment to continuous improvement, I am excited to contribute my enthusiasm and dedication to a dynamic team.
Overview
6
6
years of professional experience
Work History
Retail Sales Consultant
AT&T Mobility
12.2021 - 12.2023
- Served as a liaison between the help desk team and other departments, fostering better cross-functional collaboration for seamless operations.
- Interacted with IT help desk and other teams to assist in network troubleshooting, identifying root causes and providing escalated technical support when needed.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Upheld strict confidentiality standards when handling sensitive customer information, instilling trust among clientele.
Merchandising Supervisor
Victoria Secret
01.2018 - 12.2018
- Leveraged technology tools for efficient data tracking and reporting, supporting informed decision-making processes.
- Implemented data-driven decision-making processes to identify trends and opportunities for improvement in merchandise assortment.
- Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
Education
Network+ -
CompTIA
Honolulu, HI12-2024
High School Diploma -
High Tech High International
San Diego, CA06-2017
CCNA -
Cisco
Honolulu, HI02-2025
Skills
- Problem-Solving
- Time Management
- Adaptability
- Communication
- Task management
- Excellent communication skills
- Multi-tasking strength
- Basic Networking
- Exceptional customer service
- Goal-Oriented
- Reliable and punctual
- Policy and Procedure Adherence
Timeline
Retail Sales Consultant
AT&T Mobility
12.2021 - 12.2023
Merchandising Supervisor
Victoria Secret
01.2018 - 12.2018
Network+ -
CompTIA
High School Diploma -
High Tech High International
CCNA -
Cisco
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