Marcus Forbes
Riverview,FL
Summary
Energetic and reliable person currently seeking an Area Manager position with Amazon Operations. A management professional with proven leadership and experience in working with diverse groups of people in mentoring and developing employees. Acquired the ability to motivate, train, and encourage employees to achieve greatness and go above and beyond in their careers and creating their lifelong brand. Committed to enforcing the highest level of customer service.
Overview
14
14
years of professional experience
Work History
Branch Sales Professional
EcoShield Pest Control
09.2023 - Current
- Provided professional services and support to existing customers.
- Inspected homes for additional services
- Wrote proposals and follow up with customer
- Sold additional services
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Energy Consultant
Freedom Solar Power
10.2021 - 06.2023
- Spearheaded site surveys to gather information to generate cost analysis reports.
- Managed development, design and construction of energy conservation projects to conform to federal and state laws.
- Offered detailed fact-finding, research and analysis on energy industry topics to support senior consulting staff and experts across multiple projects.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Worked with clients to achieve high-performance design and sustainable project goals.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
Branch Rental Manager
Enterprise Holdings
10.2016 - 03.2020
- Executed sales and marketing initiatives to increase revenue for company.
- Lead the Area/City in growth
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Consistently ranked in the top half of matrix, high score of 97 out of 100
- Managed over 150+ Transactions a day
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Assistant Manager
Enterprise Holdings
04.2015 - 10.2016
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Supervised team of 17 branch employees and made recommendations regarding performance evaluations.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Identified and capitalized on community business opportunities with effective networking.
- Implemented process improvements to increase productivity.
- Developed sales strategy to meet established sales objectives.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Universal Sales Consultant
PODS Enterprise, Inc.
09.2009 - 01.2013
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Provided pricing information to customers regarding specific products.
Education
Bachelor of Science - Graphic Design
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Competitive
- Customer Service/Satisfaction
- Leadership
- Decision Maker
- Result Driven
- Outgoing nature
Timeline
Branch Sales Professional
EcoShield Pest Control
09.2023 - Current
Energy Consultant
Freedom Solar Power
10.2021 - 06.2023
Branch Rental Manager
Enterprise Holdings
10.2016 - 03.2020
Assistant Manager
Enterprise Holdings
04.2015 - 10.2016
Universal Sales Consultant
PODS Enterprise, Inc.
09.2009 - 01.2013
Bachelor of Science - Graphic Design
Florida Agricultural And Mechanical University
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