Summary
Overview
Work History
Education
Skills
Community Outreach
References
Timeline
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Marcus Harry

Marcus Harry

Tampa,FL

Summary

Dynamic Collections Specialist with a proven track record at JPMorgan Chase, excelling in effective communication and payment negotiation. Skilled in skip tracing and team leadership, I foster strong relationships with clients to drive timely debt resolution. Committed to delivering exceptional service while resolving complex issues efficiently.

Overview

8
8
years of professional experience

Work History

Collections Specialist

JPMorgan Chase
Tampa, Florida
12.2021 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Developed relationships with debtors to encourage timely payments while providing excellent customer service.
  • Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
  • Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.

Assistant Manager

Family Dollar
Brandon, FL
03.2020 - 09.2021
  • Recruited and trained new employees to meet job requirements.

Collections Specialist

Adecco STAFFING
Winston-Salem, NC
07.2019 - 11.2019
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated payment plans with delinquent account holders to facilitate debt resolution.

Customer Service Representative

Adecco STAFFING
Winston-Salem, NC
01.2017 - 07.2019
  • Improved product knowledge on continuous basis to provide optimal service.
  • Provided accurate information about products and services to customers.

Education

Some College (No Degree) - Computer Science

Winston-Salem State University
Winston-Salem, NC

Skills

  • Microsoft Office
  • Effective communication
  • Skip tracing
  • Team leadership
  • Payment negotiation
  • Problem-solving

Community Outreach

  • Triad Cultural Arts Center
  • Boys and Girls Club

References

References available upon request.

Timeline

Collections Specialist

JPMorgan Chase
12.2021 - Current

Assistant Manager

Family Dollar
03.2020 - 09.2021

Collections Specialist

Adecco STAFFING
07.2019 - 11.2019

Customer Service Representative

Adecco STAFFING
01.2017 - 07.2019

Some College (No Degree) - Computer Science

Winston-Salem State University

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Marcus Harry