Detail-oriented professional with a strong background in customer service and financial management. Proven ability to enhance guest experiences and resolve issues promptly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Auditor
Holiday Inn Express Hotel Suites
Dayton, Ohio
07.2024 - Current
Managed nightly financial reports and reconciled accounts, ensuring accuracy to support financial integrity.
Secured hotel premises through regular patrols and monitoring systems, enhancing guest safety.
Coordinated with housekeeping to maintain cleanliness of public areas overnight.
Processed guest check-outs, including payment processing and providing receipts.
Resolved customer issues promptly, maintaining professionalism to enhance guest satisfaction.
Performed nightly audits by verifying shift paperwork and balancing accounts.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
Dayton, Ohio
05.2024 - 07.2024
Greeted guests warmly, facilitating smooth check-in and enhancing first impressions.
Managed phone inquiries, directing calls to ensure efficient communication and service delivery
Coordinated room reservations, optimizing guest experiences through accurate bookings and confirmations
Ensured cleanliness of shared guest areas
Provided information about hotel services, local attractions, and dining options.
Collaborated with housekeeping to guarantee room readiness for incoming guests.