Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Pack

Dayton,OH

Summary

Detail-oriented professional with a strong background in customer service and financial management. Proven ability to enhance guest experiences and resolve issues promptly.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Night Auditor

Holiday Inn Express Hotel Suites
Dayton, Ohio
07.2024 - Current
  • Managed nightly financial reports and reconciled accounts, ensuring accuracy to support financial integrity.
  • Secured hotel premises through regular patrols and monitoring systems, enhancing guest safety.
  • Coordinated with housekeeping to maintain cleanliness of public areas overnight.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Resolved customer issues promptly, maintaining professionalism to enhance guest satisfaction.
  • Performed nightly audits by verifying shift paperwork and balancing accounts.

Front Desk Receptionist

Holiday Inn Express Hotel Suites
Dayton, Ohio
05.2024 - 07.2024
  • Greeted guests warmly, facilitating smooth check-in and enhancing first impressions.
  • Managed phone inquiries, directing calls to ensure efficient communication and service delivery
  • Coordinated room reservations, optimizing guest experiences through accurate bookings and confirmations
  • Ensured cleanliness of shared guest areas
  • Provided information about hotel services, local attractions, and dining options.
  • Collaborated with housekeeping to guarantee room readiness for incoming guests.
  • Resolved guest issues promptly, enhancing guest satisfaction and fostering positive relationships
  • Responded quickly to inquiries via phone and email, delivering professional customer service.

Crew Trainer

Mcdonalds
Dayton, Ohio
01.2022 - 05.2024
  • Trained new crew members on operational procedures and customer service standards.
  • Coordinated shift schedules, ensuring adequate staffing during peak hours to meet customer demand.
  • Provided constructive feedback to team members, fostering collaboration and improving overall team performance.
  • Evaluated crew members' performance in the field, offering constructive feedback and guidance.
  • Monitored food safety practices to uphold health department regulations.
  • Maintained cleanliness and organization of dining area and kitchen to enhance customer experience.

Education

High School Diploma -

Jefferson Jr Sr High School
Dayton
05-2023

Skills

  • Payment processing and night audits
  • Cash handling procedures
  • Operational procedures and front desk operations
  • Financial reporting
  • Security monitoring and safety procedures
  • Customer relationship management
  • Attention to detail and performance feedback
  • Time management
  • Team building and training
  • Effective communication and conflict resolution

Certification

  • cpr certified

Timeline

Night Auditor

Holiday Inn Express Hotel Suites
07.2024 - Current

Front Desk Receptionist

Holiday Inn Express Hotel Suites
05.2024 - 07.2024

Crew Trainer

Mcdonalds
01.2022 - 05.2024

High School Diploma -

Jefferson Jr Sr High School
Angel Pack