Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Howery

Oakland,TN

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Walmart, where leadership and policy enforcement significantly reduced employee turnover. Skilled in machine operation and demonstrating exceptional work ethic, my approach has consistently improved team productivity and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Efficient Automatic Press Operator talented in preparing and operating press units and preparing color ink mixes for press runs. Adept at troubleshooting printing and press equipment problems during operations and assisting in emergency maintenance on equipment. Discerns color differences effectively to evaluate reproduction and make product corrections.

Overview

11
11
years of professional experience

Work History

Cashier

Nike Factory Store
01.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Overnight Manager

Walmart
10.2018 - Current
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
  • Reduced employee turnover through effective communication, training, and mentorship of staff members.
  • Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
  • Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.

Press Operator

Deter Solutions
01.2014 - 10.2018
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Performed regular maintenance on press machinery to optimize performance.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Promptly removed completed loads from press.

Education

No Degree - Business Administration And Management

Southwest Tennessee Community College
Memphis, TN

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Motivational Skills
  • Employee Relations
  • Policy Enforcement
  • Sales Strategies
  • Machine Operation
  • Quality Control
  • Production Monitoring
  • Press troubleshooting

Timeline

Cashier

Nike Factory Store
01.2024 - Current

Overnight Manager

Walmart
10.2018 - Current

Press Operator

Deter Solutions
01.2014 - 10.2018

No Degree - Business Administration And Management

Southwest Tennessee Community College
Marcus Howery