Marcus Jackson
Los Angeles,CA
Summary
Detail-oriented Order Fulfillment Associate dedicated to enhancing customer satisfaction through precise and timely order processing. Expertise in utilizing pick lists, RF scanners, and mobile app data ensures efficient task completion and verification of instructions while maintaining high accuracy standards. Proven track record in conducting product quality checks, managing inventory, and operating equipment such as forklifts and pallet jacks, all while strictly adhering to safety protocols. Strong communication skills and a commitment to operational efficiency drive success in fast-paced retail environments, consistently resolving conflicts and upholding exceptional service standards.
Overview
9
9
years of professional experience
Work History
Cashier
Big Lots Stores, Inc.
07.2024 - 05.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Trained new cashiers on procedures, promoting adherence to operational standards.
Overnight Stocker
Walmart
06.2024 - 04.2025
- Stocked shelves efficiently to ensure optimal product availability.
- Operated forklifts and pallet jacks for inventory management.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Organized merchandise displays to enhance customer shopping experience.
Order Fulfillment Associate
Home Depot
02.2024 - 05.2024
- Optimized order processing workflows to enhance efficiency and minimize delays.
- Managed inventory levels to ensure product availability and accuracy in fulfillment.
- Led initiatives aimed at reducing order turnaround times, enhancing customer satisfaction levels.
Warehouse Associate
Amazon
01.2024 - 03.2024
- Trained new associates on safety protocols and operational procedures.
- Monitored stock levels and performed cycle counts for accurate inventory tracking.
Warehouse Associate
Geodis
09.2023 - 01.2024
- Streamlined order fulfillment processes, reducing processing time significantly.
- Implemented best practices for workplace safety, enhancing overall team compliance.
- Coordinated with cross-functional teams to improve logistics workflows and delivery timelines.
- Led daily briefings to align team on targets, priorities, and safety standards.
Warehouse Associate
Amazon
04.2023 - 07.2023
- Operated and maintained warehouse equipment to ensure efficient material handling.
- Collaborated with team members to optimize inventory management processes.
Security Officer
Securitas
09.2022 - 03.2023
- Observe and report, to protect client and all property.
Security Officer
Allied Universal Security
01.2022 - 09.2022
- Observe and report, to protect client and all property.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to deter and detect suspicious activities.
- Enforced company policies and procedures to maintain a safe environment.
Mercher
thredUP Inc
07.2019 - 01.2020
- Fast paced, thorough inspection of clothing. My responsibility to ensure items were acceptable for resale.
Warehouse Associate
AmeriTemps
04.2019 - 06.2019
- Fast paced, thorough inspection of clothing. My responsibility to ensure items were acceptable for resale.
Warehouse Associate
Freshley's
08.2017 - 07.2018
- Pick and Pack. Maintained warehouse inventory by arranging boxes and making sure they're stored in a way that they won't be damaged, also made sure to track all orders, packaging, and shipping in order to ensure inventory is accurately recorded. Responsible for maintaining general cleanliness in the warehouse.
Truck Loader
Holsum Bakery
01.2017 - 05.2017
- Responsible for working as part of a team in a busy warehouse and ensuring that all deliveries are collected, loaded and go out on a timely matter.
Housekeeping Room Attendant
Intercontinental Hotel Group
07.2016 - 02.2017
- Clean all rooms and strip of all used linen. Accommodate to the customers needs.
Stocker
Walmart
03.2016 - 10.2016
- Daily job duties consist of receiving orders, unloading deliveries in a timely matter. Responsible for maintaining a safe and clean work environment by keeping shelves and workstations neat, organizing backroom spaces, constructing displays, and stocking shelves.
Education
High School -
Pomona Senior High school
Pomona, Ca06.2013
Skills
- Cash handling
- Customer service
- Inventory management
- Order fulfillment
- Forklift operation
- Merchandise display
- Cash register balancing
- Security monitoring
- Problem resolution
- Time management
- Work ethic and integrity
- Time management skills
Languages
French
Timeline
Cashier
Big Lots Stores, Inc.
07.2024 - 05.2025
Overnight Stocker
Walmart
06.2024 - 04.2025
Order Fulfillment Associate
Home Depot
02.2024 - 05.2024
Warehouse Associate
Amazon
01.2024 - 03.2024
Warehouse Associate
Geodis
09.2023 - 01.2024
Warehouse Associate
Amazon
04.2023 - 07.2023
Security Officer
Securitas
09.2022 - 03.2023
Security Officer
Allied Universal Security
01.2022 - 09.2022
Mercher
thredUP Inc
07.2019 - 01.2020
Warehouse Associate
AmeriTemps
04.2019 - 06.2019
Warehouse Associate
Freshley's
08.2017 - 07.2018
Truck Loader
Holsum Bakery
01.2017 - 05.2017
Housekeeping Room Attendant
Intercontinental Hotel Group
07.2016 - 02.2017
Stocker
Walmart
03.2016 - 10.2016
High School -
Pomona Senior High school