Marcus Jones
Lanham,MD
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
Work History
Crew Member
Lidl US
Lanham, Maryland
09.2024 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Placed orders for new inventory from vendors based on sales trends or customer demand.
Order Fulfillment Associate
Home Depot
Lanham, Maryland
04.2024 - 08.2024
- Maintained accurate records of orders, shipments, and inventory.
- Processed incoming orders in a timely manner according to company standards.
- Verified order accuracy prior to shipment.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Resolved customer inquiries regarding order status and delivery.
- Packaged items for shipping following established procedures.
- Organized warehouse shelves and bins in an orderly fashion.
- Monitored stock levels and communicated needs for replenishment to management.
- Tracked shipments and updated customers on delivery progress.
- Operated forklift, pallet jack, or other equipment as needed.
- Inspected goods received from vendors for quality control purposes.
- Collaborated with sales team to facilitate special orders or rush deliveries when necessary.
- Handled returns and exchanges efficiently according to policy guidelines.
- Prepared invoices for completed orders using company software system.
- Assisted with loading and unloading trucks when necessary during peak periods of activity.
Gas Station Clerk
Royal Farms
Lanham, MD
02.2024 - 04.2024
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Operated cash register to process transactions accurately and efficiently.
- Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
- Assisted in training new employees on operating procedures within the store.
Merchandiser
Costco
Lanham, MD
10.2023 - 01.2024
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Maintained a clean and organized work environment at all times.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Lube Technician
Jiffy Lube
Lanham, Maryland
06.2023 - 09.2023
- Performed oil changes and lubrication services on a variety of vehicles.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Installed new windshield wiper blades and checked tire pressure.
Crew Member
Panera Bread
Lanham, Maryland
08.2022 - 08.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Crew Member
McDonald’s
Lanham, MD
11.2021 - 07.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2023
Skills
- Health Code Compliance
- Customer Engagement
- Customer Service
- Drive-Thru Operations
- Basic Housekeeping
- Restocking skills
- Valid Driver's License
- Heavy Lifting
- Time Management
- Performance Improvement
- Taking Orders
- Verbal and written communication
Timeline
Crew Member
Lidl US
09.2024 - Current
Order Fulfillment Associate
Home Depot
04.2024 - 08.2024
Gas Station Clerk
Royal Farms
02.2024 - 04.2024
Merchandiser
Costco
10.2023 - 01.2024
Lube Technician
Jiffy Lube
06.2023 - 09.2023
Crew Member
Panera Bread
08.2022 - 08.2023
Crew Member
McDonald’s
11.2021 - 07.2022
High School Diploma -
Penn Foster Career School