Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcus Landheart II

Fresno

Summary

Dynamic team leader with experience in customer service and inventory management. Skilled in problem-solving and time management, ensuring efficient operations and high-quality service. Eager to leverage expertise in a fast-paced environment.

Overview

8
8
years of professional experience

Work History

Server

Olive Garden
Missouri City
04.2023 - Current
  • Delivered exceptional customer service, contributing to positive dining experiences.
  • Oversaw table assignments to optimize guest flow and service efficiency.
  • Collaborated with kitchen staff to coordinate food preparation and delivery.
  • Guided new servers on restaurant policies and customer service standards.
  • Maintained cleanliness and organization of dining area during service hours.
  • Processed payments accurately using point-of-sale systems.

Produce Team Leader

HEB Grocery Store
Missouri City
02.2022 - 03.2023
  • Developed training program for new employees on produce handling and safety procedures to ensure compliance and reduce errors.
  • Managed inventory levels to ensure freshness and quality of products.
  • Facilitated daily team meetings to align production goals and prioritize tasks, enhancing team communication.
  • Oversaw staff during peak hours to optimize workflow and maintain service quality.
  • Maintained cleanliness of the department by ensuring shelves were properly stocked, labeled, and organized.

Garden Associate

Lowe's Home Improvement
Missouri City
06.2020 - 01.2022
  • Ensured cleanliness and organization of garden center, enhancing customer experience.
  • Provided customers with plant care techniques and gardening tips, fostering informed purchasing decisions.
  • Assisted customers in selecting appropriate plants and garden supplies.
  • Restocked shelves with seasonal plants and gardening products, ensuring availability for customers.

Assistant Store Manager

Family Dollar
Houston
08.2018 - 03.2020
  • Coordinated daily store operations and staff scheduling to ensure seamless workflow.
  • Trained new employees on store policies and customer service procedures, enhancing team readiness.
  • Processed customer transactions and handled cash register duties efficiently.
  • Monitored inventory levels and assisted in stock replenishment efforts.
  • Resolved customer inquiries and complaints efficiently, fostering positive customer relationships.

Education

High School Diploma -

Alief Hastings High School
Houston, TX
05-2018

BBA - Business Management

Texas Southern University
Houston, TX
03-2026

Skills

  • Customer service
  • Inventory management
  • Task prioritization
  • Time management
  • Problem solving
  • Team leadership
  • Effective communication

Languages

Spanish
Limited

Timeline

Server

Olive Garden
04.2023 - Current

Produce Team Leader

HEB Grocery Store
02.2022 - 03.2023

Garden Associate

Lowe's Home Improvement
06.2020 - 01.2022

Assistant Store Manager

Family Dollar
08.2018 - 03.2020

High School Diploma -

Alief Hastings High School

BBA - Business Management

Texas Southern University
Marcus Landheart II