Marcus Lawrence
Chicago, Illinois,IL
Summary
Positive and diligent Real Estate professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 8 years of Property Management experience paired with goal-oriented and performance-minded approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Multi-Site Property Manager
RMK Management
03.2024 - 10.2024
- Implemented strategic marketing initiatives to increase property occupancy rates and attract high-quality tenants.
- Managed property budgets and financial reports, analyzing variances and implementing strategies to maximize profitability
- Stayed current on local rental market trends and regulations to make informed decisions and stay competitive in the market
- Managed and coordinated day to day operations of 2 stabilized communities with a combined 127 units and 3 commerical sites.
- Communicated effectively with owners, residents, and on-site associates.
- Generated leads for sales and rental properties through cold calls and referrals.
Community Director
RangeWater Real Estate
09.2023 - 02.2024
- Managed and coordinated day to day operations of a stabilized 340 unit community.
- Developed and implemented policies and procedures to ensure a safe and enjoyable living environment.
- Conducted regular meetings with staff and residents to ensure all concerns were addressed.
- Developed and managed the annual budget for the community.
- Supervised a team of 7 staff members in the daily operations of the community.
- Resolved resident conflicts and complaints in a timely and efficient manner.
- Ensured compliance with all local, state, and federal housing rules and regulations.
- Monitored and reported on community trends and relevant conversations.
Assistant Community Director
RangeWater Real Estate
01.2023 - 09.2023
- During owership and management transition dropped delinquency from over $100,000 to under $10,000
- Worked with Community Director ro get occupancy from 88% to 96%
- Appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with procedures.
- Building positive relationships with prospective and current tenants.
- Supported the Community Director with processing vendor invoices/purchase orders in Yardi.
- Assist in the implementation of tenant retention and marketing/PR programs.
- Manage all leasing aspects of the property, including marketing, leasing tours, closing leases, prospect follow up, file completion, traffic input.
- Coordinated special events and activities for the community.
- Scheduled and conducted regular inspections of the property for preventative maintenance and safety purposes.
Resident Manager
Riedman Companies
11.2021 - 12.2022
- Implements and assumes responsibility for leasing, marketing and resident retention programs to achieve and maintain an 100% occupancy rate of 450 unit multi-site property.
- Makes recommendations to improve the profit and productivity of the property.
- Maintains positive relations with residents.
- Inspects property (inside and out) daily for overall curb appeal and rectifies any problem areas.
- Responsible for providing direct assistance to residents and troubleshoot any property-related issues.
- Managed, scheduled and determined workload for 3-member property management team.
Resident Director
Edward Rose & Sons
07.2020 - 11.2021
- Creates resident charges.
- First point of contact for resident complaints.
- Responsible for creating all lease addendums-adding/removing pets, washer & dryer.
- Created resident letters such as noise, trash and violations, etc.
- First point of contact for maintenance related concerns.
- Takes and inputs notices to vacate from residents.
- Handle all lease renewal issues.
Cash Specialist
Under Armour
08.2014 - 11.2021
- Assisted customers with merchandise.
- Handled all returns, exchanges, and discounts for cashiers.
- Adhering to all store retail policies and procedures.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
Leasing Consultant
Edward Rose & Sons
03.2017 - 07.2020
- Demonstrate community and apartment/model and apply product knowledge.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Ensure apartment is ready for resident to move-in on agreed date.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Accounting Assistant
Sonitrol Great Lakes
08.2016 - 03.2017
- Answered telephones and solved customers' queries.
- Received and deposited cash and check payments as well as reconciled records and bank transactions.
- Scanned and filed all paper documents into office network.
- Perform journal entries and reconciliations.
- Process accounts payable and receivables.
- Support Senior Accounting staff as needed.
- File, data entry, other clerical duties.
- Audit, review, analyze and reconcile assigned accounts, ledgers and reports.
Operator
Sonitrol Great Lakes
04.2015 - 09.2016
- Monitoring 7,000+ security and access systems.
- Superior customer service using multi line phone system and emails.
- Dispatching and communicating with emergency agencies.
- Highly organized and independent; able to coordinate tasks to accomplish projects with timeliness and creativity.
Customer Service Representative
Client Financial Services
09.2015 - 08.2016
- Maintain confidentiality of all patient information.
- Work over the phone taking incoming phone calls from patients regarding their medical bills.
- Patient accounting for hospitals and doctor's offices.
- Assist patients by verifying insurance payments, setting up payment arrangements, qualifying for charity, and providing an explanation of the bill.
Recruiter
US Army
01.2012 - 08.2014
- Processed qualified applicants to enlist in the Army and Army Reserve.
- Provided recruiting assistance for the US Army recruiting high school seniors and adults to strengthen our nation's interests.
- Recruited in many ways including cold calls, high school presentation, walk ins and display booths.
Soldier
US Army
07.2005 - 01.2012
- Trained soldiers in all aspects of CBRN defense.
- Maintained and updated records on soldier training records.
- Maintained equipment readiness at all times.
Education
High School Diploma - Business Administration and Management,General
Seventy First High School
Fayetteville, NC12-2005
Skills
Account Management
Customer-Focused Service
Accounting
Resident retention
Lease administration
Staff Management
Leasing and sales
Certification
Illinois Leasing License
Software
Yardi
Entrata
AppFolio
Microsoft Office
Timeline
Multi-Site Property Manager
RMK Management
03.2024 - 10.2024
Community Director
RangeWater Real Estate
09.2023 - 02.2024
Assistant Community Director
RangeWater Real Estate
01.2023 - 09.2023
Resident Manager
Riedman Companies
11.2021 - 12.2022
Resident Director
Edward Rose & Sons
07.2020 - 11.2021
Leasing Consultant
Edward Rose & Sons
03.2017 - 07.2020
Accounting Assistant
Sonitrol Great Lakes
08.2016 - 03.2017
Customer Service Representative
Client Financial Services
09.2015 - 08.2016
Operator
Sonitrol Great Lakes
04.2015 - 09.2016
Cash Specialist
Under Armour
08.2014 - 11.2021
Recruiter
US Army
01.2012 - 08.2014
Soldier
US Army
07.2005 - 01.2012
Illinois Leasing License
High School Diploma - Business Administration and Management,General
Seventy First High School
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