Marcus Lovelady
San Tan Valley,AZ
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
Super Star Car Wash
Apache Junction, Arizona
01.2024 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Resolved customer complaints in a timely manner.
Store Manager
rent a center
Mesa, AZ
06.2022 - 01.2024
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Resolved customer complaints in a timely manner.
- Identified opportunities for cost savings through waste reduction initiatives.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Aaron's Sales and Lease
Queen Creek, Arizona
04.2020 - 06.2023
- Resolved customer complaints in a timely manner.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
Shift Lead
walmart
San Tan Valley, Arizona
06.2020 - 04.2023
- Upheld company standards and compliance requirements for operations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Driver Supervisor
10/10
Kansas City, MO
01.2010 - 07.2019
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Implemented disciplinary actions when necessary according to company policies.
- Tracked driver behavior, timekeeping and attendance.
- Provided feedback on employee performance and identified areas of improvement.
- Intervened in situations involving unsafe or improper driving practices or procedures.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Managed maintenance and repair actions for team equipment and vehicles.
- Oversaw team scheduling and individual assignments to meet coverage demands.
Education
Associate of Arts - Accounting And Finance
Wright Career Collage
Overland Park, KS06-2003
High School Diploma -
Paseo High
Kansas City, MO05-2000
Skills
- Staff training
- Team building
- Customer service
- Inventory management
- Cost reduction
- Budget management
- Client relationship management
- Scheduling
- Professionalism
- Operations
- Store merchandising
Timeline
Store Manager
Super Star Car Wash
01.2024 - Current
Store Manager
rent a center
06.2022 - 01.2024
Shift Lead
walmart
06.2020 - 04.2023
Store Manager
Aaron's Sales and Lease
04.2020 - 06.2023
Driver Supervisor
10/10
01.2010 - 07.2019
Associate of Arts - Accounting And Finance
Wright Career Collage
High School Diploma -
Paseo High
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