Marcus McKnight, CDP, CALA

Overseeing The Neighborhood at Hopkinsville and The Bungalows at Bowling Green

• Developed and implemented strategies to increase organizational capacity, visibility, and sustainability.
• Managed staff, including hiring, training and evaluating performance.
• Designed and monitored budgeting processes for organization-wide financial stability.
• Provided oversight of programs, services, and partnerships to ensure compliance with funding requirements.
• Cultivated relationships with major donors while expanding the donor base through outreach efforts.
• Created an environment that fostered innovation in program design and delivery methods.
• Facilitated communication between departments to ensure effective collaboration across teams.
• Advocated for issues related to the mission of the organization at local, state, or national levels.
• Coordinated board meetings and strategic planning sessions to ensure successful outcomes.

• Managed office budget and ensured accurate financial records were kept.
• Developed and implemented procedures to ensure efficient workflow in the office.
• Trained, supervised and evaluated staff performance.
• Scheduled meetings and appointments for executive team members.
• Maintained employee records, including payroll, vacation time and benefits information.
• Processed invoices, purchase orders and other related paperwork required for business operations.
• Provided customer service support to clients by responding to inquiries in a timely manner.
• Implemented policies and procedures to ensure compliance with local regulations.

• Implementation of the FLOURISH program and resident programming.
• Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
• Personally assisted with giving prospective residents and families tours of memory care unit, answering questions about services and facility.
• Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others
• Collaborated with multi-disciplinary staff to improve overall resident care and response times.
• Explained policies, procedures and services to residents.
• Established solid relations with leadership and staff by attending meetings and coordinating interdepartmental information exchanges.

• Developed special one-on-one programs for when residents were ill or unable to take part in group activities.
• Scheduled activities designed to encourage residents to socialize among themselves and enjoy time with family members.
• Delegated work to staff, setting priorities and goals.
• Planned, organized or led exercise routines, athletic events or arts and crafts.
• Wrote and presented strategies for recreational facility programming using customer or employee data.
• Oversaw workforce schedules and allocated resources in order to achieve project goals.
• Implemented and supervised monthly activities for residents.