Marcus Medellin
Shallowater
Summary
Adaptable professional with a solid background in customer service and employee training. Expertise in product knowledge and transaction monitoring supports a commitment to maintaining high service standards and resolving inquiries effectively.
Overview
12
12
years of professional experience
Work History
Sales Advisor
Best Buy
Lubbock
07.2017 - Current
- Assisted customers with product selection and provided expert knowledge on electronics.
- Demonstrated product features and benefits to enhance customer understanding and engagement.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Trained new staff on sales techniques and store policies to ensure consistent service quality.
- Provided customers with information on products and services available.
- Resolved customer inquiries and complaints to maintain high levels of satisfaction.
- Worked closely with IT personnel to troubleshoot system-related issues.
- Recruited, interviewed and selected employees to fill vacant roles.
- Computed balances, totals or commissions to support accounting team.
Substitute Teacher
Shallowater ISD
Shallowater
08.2016 - 05.2017
- Managed classroom behavior to maintain a supportive learning environment.
- Utilized educational technology tools to enhance student engagement and learning experiences.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
Math Tutor
McMurry University
Abilene
01.2014 - 05.2016
- Conducted one-on-one tutoring sessions to address individual student needs and challenges.
- Collaborated with faculty to align tutoring methods with course objectives and curriculum standards.
- Reviewed textbooks, notes, homework assignments, quizzes, and tests with students.
Education
Bachelor of Science - Mathematics Education
McMurry University
Abilene, TX05-2016
Skills
- Product knowledge
- Point-of-sale systems
- Customer service
- Employee training
- Adaptability
- Microsoft office
- Transaction monitoring
- Customer privacy protection
- Fraud detection techniques
Languages
English
Professional
Spanish
Limited
Timeline
Sales Advisor
Best Buy
07.2017 - Current
Substitute Teacher
Shallowater ISD
08.2016 - 05.2017
Math Tutor
McMurry University
01.2014 - 05.2016
Bachelor of Science - Mathematics Education
McMurry University