Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Marcus Palmer

Wesley Chapel,FL

Summary

Dynamic Auto Claims Adjuster with a proven track record at Progressive, excelling in claims analysis and effective communication. Expert in risk assessment and incident response, I have successfully enhanced documentation management processes, ensuring compliance and improving customer satisfaction. Committed to delivering results through meticulous attention to detail and strong vendor collaboration.

Overview

7
7
years of professional experience

Work History

Auto Claims Adjuster

Progressive
Riverview, Florida
06.2023 - 07.2024
  • Reviewed auto claims for completeness and accuracy.
  • Assisted in documenting claim details and customer interactions.
  • Collaborated with repair shops to gather necessary estimates.

Head of Security Operations

Tiki Bob's Cantina
Indianapolis, IN
11.2018 - 02.2022
  • Developed and implemented security protocols for facility access control.
  • Coordinated daily security operations and incident response efforts.
  • Conducted risk assessments to identify vulnerabilities in security measures.

Inside Claims Representative

Lowe's Central Production Office
Indianapolis, Indiana
10.2017 - 01.2020
  • Processed claims for various product categories and service issues.
  • Communicated with customers to resolve inquiries and provide updates.
  • Collaborated with vendors to gather necessary documentation for claims.

Education

High School Diploma -

Washington Marion Magnet High School
Lake Charles, LA
05-1998

Some College (No Degree) - Business Administration and Management

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Risk assessment
  • Incident response coordination
  • Vendor collaboration
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Claims analysis
  • Documentation management
  • Estimate evaluation
  • Policy interpretation
  • Compliance adherence
  • Customer relationship management

Affiliations

  • Volunteer football coach
  • motorcycle enthusiast

Accomplishments

  • 4 time employee of the month at Lowe's
  • Employee of the quarter at Progressive
  • Progressive Employee's Teammate of the Year

References

References available upon request.

Timeline

Auto Claims Adjuster

Progressive
06.2023 - 07.2024

Head of Security Operations

Tiki Bob's Cantina
11.2018 - 02.2022

Inside Claims Representative

Lowe's Central Production Office
10.2017 - 01.2020

High School Diploma -

Washington Marion Magnet High School

Some College (No Degree) - Business Administration and Management

Ivy Tech Community College of Indiana

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