Marcus Roberts
Rancho Cucamonga,CA
Summary
Results-driven professional with a focus on external theft prevention and customer service excellence. Known for conducting thorough audits and training staff on loss prevention protocols, enhancing compliance and overall security measures within retail environments.
Overview
2
2
years of professional experience
Work History
Loss Prevention Specialist
Ross Dress for Less
26545 E Highland Ave CA
01.2025 - Current
- Monitored surveillance systems to identify theft and security breaches.
- Conducted routine audits to ensure compliance with loss prevention policies.
- Collaborated with store management to develop effective shrink reduction strategies.
- Trained staff on loss prevention procedures and best practices.
- Assisted in creating a safe shopping environment through proactive safety measures.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Implemented customer service techniques that deterred theft and enhanced store experience.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
Stock Room Associate
Marshalls
5200 Ramon Rd Palm Springs CA
01.2024 - 01.2025
- Organized stockroom to enhance product accessibility and streamline inventory management.
- Assisted in unloading deliveries and sorting merchandise according to department specifications.
- Maintained accurate inventory records using company inventory management systems.
- Collaborated with team members to ensure efficient stock replenishment on sales floor.
- Monitored product expiration dates and removed outdated items from inventory promptly.
- Implemented safety protocols during stock handling to promote a secure working environment.
Education
High School Diploma -
Mirus Secondary
72840 Highway 111 Unit C103 Palm Desert CA04-2024
Skills
- Risk management
- CCTV systems
- Incident reporting
- Policy enforcement
- External theft prevention
- Internal theft prevention
- Customer service
- Multitasking
- Team collaboration
- Team leadership
Timeline
Loss Prevention Specialist
Ross Dress for Less
01.2025 - Current
Stock Room Associate
Marshalls
01.2024 - 01.2025
High School Diploma -
Mirus Secondary