Marcus Ruiz Jr
New Braunfels,TX
Summary
Dedicated server with a strong focus on exceptional customer service and problem-solving. Proven ability to facilitate effective teamwork and enhance dining experiences through clear communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Server
Egg N' Joe
Gilbert, Arizona
06.2025 - 07.2025
- Facilitated exceptional customer service to enrich dining experiences.
- Took and processed customer orders efficiently and accurately.
- Explained menu items and daily specials to guests with enthusiasm.
- Handled customer inquiries and resolved issues with professionalism.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Head Varsity Basketball Coach
Chandler Preparatory Academy
Chandler, Arizona
03.2020 - 06.2024
- Nurtured positive team environment by mentoring and engaging in open dialogue with players.
- Provided leadership guidance both on and off the court by emphasizing teamwork and sportsmanship values.
- Coordinated with assistant coaches to ensure that all areas of the game were covered in practices.
- Communicated regularly with parents about their children's progress and development.
- Evaluated players' abilities, monitored their performance, and provided feedback to improve their skills.
- Constructed yearly schedule encompassing training, games, team events, and practice sessions.
Delivery Manager
Chic-Fil-A
Gilbert, Arizona
07.2017 - 09.2022
- Managed team schedules to ensure efficient service during peak hours.
- Coordinated training sessions for new staff on customer service protocols.
- Evaluated employee performance to provide constructive feedback and support growth.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
Sales Associate
Foot Locker
Chandler, Arizona
04.2018 - 09.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed inventory shipments and managed stock levels effectively on the sales floor.
Karate Instructor
Elevate Martial Arts
Gilbert, Arizona
07.2016 - 02.2018
- Developed lesson plans tailored to student skill levels and goals.
- Conducted assessments to evaluate student progress and skill development.
- Promoted a positive environment fostering respect, focus, and teamwork among students.
- Advised parents on appropriate ways to support their children's development in martial arts.
Education
High School Diploma -
Ruiz Academy
Gilbert05-2019
Skills
- Order processing
- Customer interaction
- Menu knowledge
- Team coordination
- Performance evaluation
- Time management
Timeline
Server
Egg N' Joe
06.2025 - 07.2025
Head Varsity Basketball Coach
Chandler Preparatory Academy
03.2020 - 06.2024
Sales Associate
Foot Locker
04.2018 - 09.2020
Delivery Manager
Chic-Fil-A
07.2017 - 09.2022
Karate Instructor
Elevate Martial Arts
07.2016 - 02.2018
High School Diploma -
Ruiz Academy
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