Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Marcus Shabnam

Henderson,NV

Summary

Driven and affable, with more than four years of experience in customer-facing positions, the sales associate specializes in high-volume transactions, relationship building, and individualized service. Shown ability to manage vendor connections, surpass sales targets, and provide outstanding visitor experiences in both retail and aquatic environments. Competent in team leadership, rapid adaptation, and efficient communication in hectic settings. Certified in CPR and First Aid, with excellent leadership, customer service, and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Sales Associate

Lakemead Cigars and Gifts
Henderson, NV
01.2021 - Current
  • Develop and oversee enduring connections with more than 600 devoted customers to increase client retention.
  • Actively interact with clients to determine their wants and preferences, in order to provide tailored product suggestions.
  • Establish commercial partnerships with dozens of distributors and vendors to increase product options and sales prospects.
  • Managed more than 6,000 transactions a month on average, contributing to generating over $1,000,000 in revenues in 2022.

Swim Instructor

Henderson Multigenerational Center
Henderson, NV
12.2018 - 04.2020
  • Instructed swimming with a focus on technique, safety, and boosting confidence to a range of age groups and ability levels.
  • Created and modified lesson plans based on each student's unique learning preferences and development.
  • Taught in groups of up to five students, guaranteeing individualized feedback, and quantifiable progress.
  • Complied with established water safety regulations to provide a secure learning environment.

Lifeguard

Henderson Multigenerational Center
Henderson, NV
12.2017 - 12.2018
  • Maintained a close eye on the pool for potential dangers, and guaranteed client safety.
  • Responded quickly in emergency situations, giving first aid, conducting CPR, and executing water rescues.
  • Enforced safety rules, ensuring a safe and friendly atmosphere for every visitor.
  • Delivered amiable, educational service to improve the experiences of guests.

Education

High School Diploma -

Coronado High School
Henderson, NV

Skills

  • Customer service
  • Leadership and teamwork
  • Adaptability
  • Attention to detail
  • First Aid and CPR certified
  • Customer relationship management
  • Friendly and outgoing
  • Multi-tasking strength
  • Team collaboration

Affiliations

Varsity Athletics-Basketball, Track and Field, and Football

  • Showcased teamwork and leadership through multiple sports
  • Successfully balances athletics with academic performance

Timeline

Sales Associate

Lakemead Cigars and Gifts
01.2021 - Current

Swim Instructor

Henderson Multigenerational Center
12.2018 - 04.2020

Lifeguard

Henderson Multigenerational Center
12.2017 - 12.2018

High School Diploma -

Coronado High School

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