Marcus Shirley
Longview
Summary
Dynamic General Manager with a proven track record at The Saxton Group, excelling in training and development while driving operational efficiency. Leveraged strong leadership and P&L management skills to enhance customer satisfaction and achieve significant revenue growth. Committed to fostering team cohesion and implementing strategic initiatives for lasting impact.
Overview
11
11
years of professional experience
Work History
General Manager
The Saxton Group
07.2023 - Current
- Directed daily operations, ensuring adherence to company policies and standards.
- Implemented strategic initiatives to enhance customer satisfaction and operational efficiency.
- Analyzed market trends to inform business decisions and drive revenue growth.
- Developed training programs for staff, fostering professional development and team cohesion.
Assistant Manager
The Saxton Group
04.2021 - 07.2023
- Assisted in managing daily operations to ensure efficiency and quality service delivery.
- Supported team training initiatives, enhancing staff competencies and performance levels.
- Coordinated scheduling and resources to optimize workflow and meet project deadlines.
- Implemented process improvements that increased productivity and reduced operational delays.
Shift Manager
The Saxton Group
12.2018 - 04.2021
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members to enhance service efficiency and performance.
- Implemented workflow processes to streamline order fulfillment and improve customer satisfaction.
- Monitored inventory levels, coordinating with suppliers for timely restocking of essential items.
Certified Trainer
The Saxton Group
06.2017 - 12.2018
- Delivered engaging training sessions to enhance employee skills and knowledge retention.
- Developed instructional materials to support diverse learning styles and objectives.
- Facilitated assessments to evaluate trainee performance and identify areas for improvement.
- Collaborated with management to align training programs with organizational goals.
Team Member
The Saxton Group
12.2015 - 06.2017
- Assisted in daily operations to ensure efficient workflow and customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of work environment.
- Engaged with customers to provide exceptional service and address inquiries effectively.
- Learned safety protocols and operational procedures to support team objectives.
Education
Associate of Science - Business Administration And Management
Tyler Junior College
Tyler12.2019
Skills
- Effective leader
- Training and development
- Inventory control
- Customer relationship management
- Goal setting
- Administrative skills
- P&L management
- Labor cost controls
Timeline
General Manager
The Saxton Group
07.2023 - Current
Assistant Manager
The Saxton Group
04.2021 - 07.2023
Shift Manager
The Saxton Group
12.2018 - 04.2021
Certified Trainer
The Saxton Group
06.2017 - 12.2018
Team Member
The Saxton Group
12.2015 - 06.2017
Associate of Science - Business Administration And Management
Tyler Junior College