Marcus Thompson
Montgomery ,Alabama
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Representative
Waffle House
Hope Hull
11 2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Engineer
US Army
Fort Leonardwood
08 1995 - 12 2002
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Provided input to team lead regarding areas for process and procedural improvement.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Enhanced safety protocols during construction projects, ensuring compliance with national standards and reducing workplace accidents.
Supply Specialist
US Army
Schweinfurt Ge
12 1995 - 08 1999
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
- Delivered budgets for sustainment services and materials.
- Improved operating efficiency of forward operating battle units.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Supported all military and civilian customers through engagement, technical assistance and [Type] service.
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
- Revised customer assistance materials to communicate compliance with new directives while improving operations and guidance.
- Closely monitored material readiness of high-priority units.
- Signed off on existing contracts to verify completion of contractual deliverables.
Assistant Manager
IHOP
Columbus Georgia
12 2009 - 12 2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Business Administration - Business Management
Skills
- Creative problem solving
- Professional telephone demeanor
- Retail store support
- Multi-line phone talent
- Report preparation
- Money handling abilities
- Warehousing functions
- Key holder experience
- Stocking and replenishing
- POS systems expert
- Stock management
- Order fulfillment
- Administrative support
Languages
English
Full Professional
Timeline
Customer Service Representative - Waffle House
11 2023 - Current
Engineer - US Army
08 1995 - 12 2002
Supply Specialist - US Army
12 1995 - 08 1999
Assistant Manager - IHOP
12 2009 - 12 2014
American InterContinental University - Business Administration , Business Management