Marcus Tolley
El Dorado,KS
Summary
Proven Assistant Manager at Aeredale Resale, adept in strategic planning and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Skilled in computer repairs and customer relations, fostering teamwork and collaboration. Achieved a notable increase in performance quality, leveraging marketing knowledge and computer skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Aeredale Resale
04.2017 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Computer Repair Assistant
Ken's Pc Repair
01.2005 - 01.2007
- Enhanced customer satisfaction by effectively diagnosing and repairing computer hardware and software issues.
- Effectively communicated with clients about repair options, costs, and timelines while maintaining transparency throughout the process.
- Conducted thorough testing after each repair to confirm proper functionality before returning devices to clients.
- Reduced downtime for clients by promptly completing computer repairs within established timeframes.
Education
High School Diploma -
El Dorado High School
El Dorado, KS05.2010
Skills
- Customer Relations
- Product and service knowledge
- Marketing knowledge
- Strategic Planning
- Teamwork and Collaboration
- Computer Skills
Timeline
Assistant Manager
Aeredale Resale
04.2017 - 04.2018
Computer Repair Assistant
Ken's Pc Repair
01.2005 - 01.2007
High School Diploma -
El Dorado High School