Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Villa

Bay City,TX

Summary

Proven leader and effective communicator, adept at employee training and enhancing team motivation. At Nick Burnside, significantly improved operational efficiency and customer satisfaction by implementing best practices in customer service and sales proficiency. Excelled in creating a positive work environment and boosting team performance through strategic work delegation and guest service focus.

Knowledgeable [Desired Position] with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.

Overview

3
3
years of professional experience

Work History

Shift Lead

Chik-Fil-A
02.2024 - Current


  • Maintained a clean and organized work environment, ensuring safety standards were met consistently..
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.

Sales Associate

GNC
03.2022 - 12.2023


  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Bay City High School
Bay City, TX
05-2019

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Work delegation
  • Sales proficiency

Timeline

Shift Lead

Chik-Fil-A
02.2024 - Current

Sales Associate

GNC
03.2022 - 12.2023

High School Diploma -

Bay City High School
Marcus Villa