Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Marcus Williams

Plano,IL

Summary

Operations leader with over 12 years of experience in managing performance in high-volume third-party logistics (3PL), warehousing, and manufacturing environments. Recognized for leadership, data-driven decision-making, and promoting accountability in multi-site operations. Experienced in process optimization, team development, and operational excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

SENIOR OPERATIONS MANAGER

FACTOR 75 (HELLOFRESH)
02.2021 - 08.2024
  • Managed multi-site operations with 500+ employees per shift across 5 locations; implemented training programs, boosting efficiency by 29%.
  • Standardized PIT/PE training for 1,000+ employees at 5 sites, enhancing performance and cutting costs.
  • Reduced inventory discrepancies by 18% through IC cycle counts and WMS Adjustment training.
  • Implemented a new inventory system (HighJump), decreasing stockouts by 25%, and improving customer satisfaction.
  • Developed a 6-step investigation process, resolving 85% of missing product cases.
  • Achieved 97% compliance and a 40% improvement in tracking efficiency with Bluejay and Box Trace systems.

OPERATIONS SUPERVISOR (Contract)

CAPSTONE LOGISTICS
02.2020 - 02.2021
  • Strategically organized the warehouse layout to enhance pick paths and minimize picking times, thereby boosting overall operational efficiency.
  • Trained all new employees on company policies, procedures, and safety protocols, resulting in a 15% reduction in onboarding times.
  • Acted as a subject matter expert on multiple Warehouse Management System (WMS) platforms, aiding in troubleshooting and system optimization.
  • Conducted inventory cycle counts with an accuracy rate of 96%.

RECEIVING/INVENTORY SUPERVISOR

CITIZEN WATCHES
11.2018 - 07.2019
  • Supervised a team of over 50 individuals across various departments, achieving a 33% increase in on-time deliveries by fostering a culture of accountability and precision.
  • Found inefficiencies and implemented cost-saving measures, leading to a 14% reduction in inventory carrying costs and enhanced operational productivity.
  • Trained 31 new employees in efficient inventory handling techniques, improving inventory turnover and reducing carrying costs.
  • Refined receiving processes, reducing unload times by 20% and enhancing turnaround times and customer satisfaction.

RECEIVING SUPERVISOR

KUEHNE + NAGEL
11.2015 - 07.2017
  • Supervised a team of 100 members, implementing strategic Lean Six Sigma initiatives that reduced operational costs by 10%.
  • Cleared a backlog of over 400 orders caused by lost inventory, restoring client trust and ensuring prompt product delivery.
  • Developed and executed a robust cycle counting program, enhancing inventory accuracy and reducing the need for annual physical inventory counts by 50%.
  • Introduced key performance indicators (KPIs) for receiving and inventory departments, achieving a 35% improvement in operational efficiency and accountability.

WAREHOUSE SUPERVISOR

OHL LOGISTICS (GEODIS)
12.2014 - 12.2015
  • Supervised operations for 9 contracts, managing pick-and-pack and assembly orders.
  • Coordinated with LTL carriers and truck brokers for smooth shipments.
  • Trained associates on WMS, increasing productivity by 12%.
  • Improved inventory accuracy by 18% with new SOPs.

DOCK CLERK

AMERICOLD LOGISTICS
03.2012 - 12.2014
  • Led a team of 50+ pickers and loaders, ensuring efficiency.
  • Managed data entry for all trucks, ensuring exact documentation.
  • Communicated with drivers to sign BOLs and correct errors, reducing disputes by 15%.
  • Improved loading/unloading processes, cutting turnaround times by 10%.

Education

Sports Medicine - Kinesiology

Tarleton State University
Stephenville, TX

Skills

  • Client Relations
  • Continuous Improvement
  • Customer Experience Management
  • Data Analysis
  • Empathetic Leadership
  • High-Volume Employee Management
  • Inventory Management
  • Lean/Six Sigma
  • Multi-site Operations Management
  • Supply Chain Management
  • Technology and Systems Expertise
  • KPI reporting

Certification

Business Leadership- McKinsey & Company

Project Management- Google

Lean Six Sigma (Yellow Belt)- Kennesaw State University

Timeline

SENIOR OPERATIONS MANAGER

FACTOR 75 (HELLOFRESH)
02.2021 - 08.2024

OPERATIONS SUPERVISOR (Contract)

CAPSTONE LOGISTICS
02.2020 - 02.2021

RECEIVING/INVENTORY SUPERVISOR

CITIZEN WATCHES
11.2018 - 07.2019

RECEIVING SUPERVISOR

KUEHNE + NAGEL
11.2015 - 07.2017

WAREHOUSE SUPERVISOR

OHL LOGISTICS (GEODIS)
12.2014 - 12.2015

DOCK CLERK

AMERICOLD LOGISTICS
03.2012 - 12.2014

Sports Medicine - Kinesiology

Tarleton State University

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