Marc D
North Attleboro,MA
Summary
Dynamic and results-oriented professional with extensive experience in pharmacy and customer service roles, notably at Walgreen Distribution Center. Excelled in workflow optimization and inventory management, significantly enhancing efficiency and patient satisfaction. Demonstrated exceptional problem-solving abilities and team collaboration, contributing to increased loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreen Distribution Center
12.2023 - 08.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Customer Service Representative
Lowes Home Improvment
02.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Order Picker
CVS Distribution Center
02.2020 - 11.2021
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
Education
Bachelor of Arts -
Southern New Hampshire University
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Inventory management
- Order fulfillment
- Quality control
- Customer service
- Attention to detail
Timeline
Pharmacy Technician
Walgreen Distribution Center
12.2023 - 08.2024
Customer Service Representative
Lowes Home Improvment
02.2021 - 07.2024
Warehouse Order Picker
CVS Distribution Center
02.2020 - 11.2021
Bachelor of Arts -
Southern New Hampshire University
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