Marcy Cappo
Huron,OH
Summary
Results-driven professional with expertise in customer service and problem-solving gained at Luckystone Promotions. Track record of boosting store performance and strengthening client relationships. Competent in managing multi-line phone systems and effectively collaborating with teams to reach sales goals. Acknowledged for detail-oriented approach and outstanding people skills in high-energy environments.
Overview
34
34
years of professional experience
Work History
Sales Associate
Luckystone Promotions
10.2019 - 12.2025
- Maintained store presentation by organizing merchandise and implementing visual merchandising standards.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Implemented promotional displays and participated in seasonal merchandising initiatives to drive sales growth.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Plan and Financial Analyst
Chapter 13 Bankruptcy Trustee
01.1998 - 02.2002
- Analyzed financial data to identify trends and discrepancies in bankruptcy cases.
- Prepared detailed reports for court hearings, ensuring compliance with legal standards.
- Collaborated with legal teams to develop strategic plans for debt repayment solutions.
- Evaluated financial statements to assess client eligibility for Chapter 13 bankruptcy relief.
- Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Prepared documents such as memos, letters, reports, newsletters, spreadsheets and presentations using Microsoft Office applications.
Sales Associate
Pier 1 Imports Inc
07.1997 - 05.1999
- Assisted customers in product selection, providing tailored recommendations based on individual needs.
- Maintained inventory levels by restocking shelves and organizing merchandise displays effectively.
- Collaborated with team members to achieve daily sales goals and enhance store performance.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction and loyalty.
- Participated in training sessions to develop product knowledge and improve sales techniques continually.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Freelance Court Reporter
Associated Court Reporters
07.1994 - 10.1997
- Transcribed court proceedings with precision and attention to detail.
- Utilized advanced stenographic equipment for real-time reporting accuracy.
- Collaborated with legal professionals to ensure clarity in documentation.
- Edited transcripts for grammatical accuracy and formatting consistency.
- Developed professional relationships with judges, court personnel and other reporters in order to maintain a high level of customer service.
Police Dispatcher
Ferris State University Public Safety
08.1991 - 07.1994
- Coordinated emergency response efforts to ensure timely assistance and resolution of incidents.
- Monitored multiple communication channels, prioritizing calls based on urgency and severity.
- Maintained accurate records of dispatch activities to support investigations and reporting requirements.
- Provided real-time support to law enforcement personnel during critical incidents and operations.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Handled incoming calls, routed inquiries, and facilitated communication across departments.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Education
High School Diploma -
Flushing High School
Flushing, MI06-1989
Bachelor of Arts - Court And Freelance Reporting
Ferris State University
Big Rapids, MI06-1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Task prioritization strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Goal oriented
- Appointment scheduling
- Office staff leadership
- Document preparation
- Attention to detail
- Multi-line phone systems
Volunteer work
Served as a committee member at Flushing Presbyterian Church, Flushing, MI, 1994-1998 - Pastor Nominating Committee and Elder.
Member of MOPS at The Chapel and served as a committee member from 2007-2010.
President of PTO, Huron City Schools from 2010 - 2015.
Younglife committee member from 2022-2024.
References
Jenny Hagy
Luckystone Promotions
607 Main St.
Huron OH 4483
419-239-1347
Bethany Marxmiller
410 South St.
Huron OH 44839
419-602-0543
Angela Fraifogl
923 Ridgeview Dr.
Huron OH 44839
567-283-0431
Timeline
Sales Associate
Luckystone Promotions
10.2019 - 12.2025
Plan and Financial Analyst
Chapter 13 Bankruptcy Trustee
01.1998 - 02.2002
Sales Associate
Pier 1 Imports Inc
07.1997 - 05.1999
Freelance Court Reporter
Associated Court Reporters
07.1994 - 10.1997
Police Dispatcher
Ferris State University Public Safety
08.1991 - 07.1994
High School Diploma -
Flushing High School
Bachelor of Arts - Court And Freelance Reporting
Ferris State University