Marcy Elgiar
Port Richey,FL
Summary
Customer Service Professional experienced in enhancing client satisfaction and loyalty through effective communication and problem-solving. Developed marketing strategies that fostered brand awareness and client retention while managing business operations and multi-line phone systems to improve team efficiency. Delivered organized reception areas and a welcoming environment for clients, supporting financial oversight and streamlined processes.
Overview
9
9
years of professional experience
Work History
Receptionist
Acupet
12.2025 - 06.2026
- Welcomed clients and visitors at reception, fostering a friendly and inviting atmosphere for all guests.
- Greeted incoming visitors and customers, providing friendly and knowledgeable assistance to enhance their experience.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments using electronic calendar systems, and optimizing daily operations for team members.
- Verified and scheduled appointments, ensuring accurate client records, communicated with clients, and updated client records.
- Maintained an organized reception area, ensuring cleanliness and professionalism at all times.
- Assisted in managing client records, updating information accurately within database systems.
- Resolved client inquiries professionally, contributing to improved customer satisfaction.
- Sorted and distributed incoming mail to appropriate departments efficiently, and packages, distributing them promptly to relevant departments.
Owner
Gardening Business
05.2017 - 06.2022
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed marketing strategies that enhanced brand awareness and attracted new customers.
- Oversaw daily business operations to ensure seamless functionality and service delivery.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Engaged with customers to identify needs and recommend tailored solutions.
Education
Vocational - Esthetic License
Paul Mitchell Partnership School
Associate of Science - Interior Design
Art Institute of Dallas
Skills
- Appointment scheduling
- Calendar scheduling
- Calendar management
- Client record management
- Client relations
- Front desk software
- Telephone etiquette
- Mail processing
- Project management
Timeline
Receptionist
Acupet
12.2025 - 06.2026
Owner
Gardening Business
05.2017 - 06.2022
Vocational - Esthetic License
Paul Mitchell Partnership School
Associate of Science - Interior Design
Art Institute of Dallas