Marcy Pittman

Delivered essential stores, provisions, and spare parts efficiently under strict turnaround conditions.

Coordinated with port authorities, freight forwarders, and vessel masters to ensure timely delivery of critical shipments.

Maintained international maritime compliance while managing vendor networks to minimize procurement costs.

Streamlined procurement processes to support uninterrupted maritime operations.

Expertly managed vendor and supplier relationships to ensure reliable service delivery.

Navigated customs and port regulations to expedite transactions and reduce delays.

Oversaw inventory control and warehousing to optimize resource allocation.

Negotiated contracts effectively to secure favorable terms.

• Managed inventory control and organization within warehouse operations.

Implemented coaching scripts to improve staff service levels and meet daily goals.

Established work priorities to ensure effective handling of customer inquiries within company standards.

Developed training programs for new hires, fostering a quick adjustment to company culture.

Created departmental resources, including policies, procedures, information guides, and manuals.

Cultivated relationships with large retailers and independent athletes to align pricing strategies with market needs.

Managed order processes, including customer escalations, back orders, and online web orders.

Monitored sales operations to detect issues and drive system improvements for quality assurance.

Ensured 100% call quality standards were met to maximize customer satisfaction.

Directed customer service operations, including strategic planning and financial performance of call center and inspections department.

Established daily goals for effective management of customer projects and service expectations.

Developed work priorities to ensure efficient handling of customer inquiries within productivity and quality standards.

Established policies and procedures manuals for customer service and inspections departments to standardize operations.

• Led customer experience associates to achieve departmental standards while promoting staff motivation and customer loyalty.

Developed branding strategy to improve company visibility and strengthen identity.

• Successfully launched and expanded wholesale and retail sales through integrated online and offline social media programs.
• Utilized Salesforce, EDI, CRM, and Joomla for daily project management tasks.

Provided health benefits insurance products as a state-licensed professional for life and health.

• Facilitated customer evaluations of new plans and services to identify optimal options and enhance satisfaction.
• Ensured effective handling of customer inquiries while meeting cost, productivity, and quality goals.
• Developed coaching scripts and coordinated action plans to improve staff service effectiveness.
• Oversaw daily operations of customer experience associates to streamline workflows and enhance service delivery.
• Established company branding through new policies and procedures.