Summary
Overview
Work History
Education
Skills
Timeline
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Marea Cicione

Rochester,NY

Summary

Energetically contributed to Cold Stone Creamery as a Shift Leader, showcasing exceptional customer service and cash handling skills. Excelled in creating a cohesive workplace culture, enhancing customer satisfaction through effective problem resolution. Demonstrated reliability and a commitment to excellence, ensuring seamless operations and team coordination.

Overview

4
4
years of professional experience

Work History

Cashier

Donut Chew
02.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Shift Leader

Cold Stone Creamery
10.2022 - 08.2024
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Kitchen Staff Member

Webster Golf Course
12.2020 - 08.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Collaborated with team members to ensure seamless coordination during peak service hours.

Education

Bachelor of Science -

Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL
06.2028

Skills

Customer Service

Customer Assistance

Cash Handling

Reliability and punctuality

Cash Register Operation

Timeline

Cashier

Donut Chew
02.2024 - 08.2024

Shift Leader

Cold Stone Creamery
10.2022 - 08.2024

Kitchen Staff Member

Webster Golf Course
12.2020 - 08.2024

Bachelor of Science -

Palm Beach Atlantic University - West Palm Beach

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