MARGARET AJAERO
WALTHAM,MA
Summary
Dynamic Patient Experience Representative at Boston Children’s Hospital, adept at cross-team communication and data entry. Enhanced patient satisfaction through proactive issue resolution and compliance with HIPAA regulations. Leveraged Epic for efficient check-ins, ensuring seamless operations and fostering a customer-centric environment. Strong interpersonal skills drive results in fast-paced settings.
Overview
7
7
years of professional experience
Work History
PATIENT EXPERIENCE REP
Boston children’s hospital
Waltham, MA
07.2020 - Current
- Collected co-pay, maintaining a 100% result.
- Proactively identified and resolved communication errors between teams.
- Ensured compliance with HIPAA regulations by properly handling confidential patient information.
- Answered incoming calls, and responded promptly to inquiries or complaints from patients or family members.
- Coached and trained new hires
- Performed administrative duties such as filing paperwork, entering data into computer systems, photocopying documents and preparing mailings.
CASHIER
Brother’s marketplace
Waltham, MA
03.2024 - 08.2024
- Processed POS transactions swiftly, enhancing efficiency
- Pioneered product placement strategies, driving sales
- Mentored team, fostering a customer-centric environment
- Prioritized customer needs, elevating satisfaction rates
PHARMACY TECHNICIAN
CVS
Waltham, MA
05.2018 - 02.2022
- Oversaw inventory, guaranteeing accurate stock and prompt reordering
- Instituted measures to minimize wait times, improving patient service
- Addressed insurance concerns, increasing patient satisfaction, and loyalty
- Fill prescription and bring the right medication for patients
INTERN-RESEARCH ADMINISTRATION
Coach program: Boston children's hospital
Boston, MA
07.2019 - 08.2019
- Enhanced workflow efficiency, boosting data accuracy in research departments
- Acted as a pivotal resource, positively influencing project outcomes
- Safeguarded database integrity by meticulous scanning and inputting of case files
- Fostered an environment of continuous improvement via regular feedback
- Ensured easy retrieval of study material by meticulous cataloging of research documents
Education
Bachelor of Science - Premedical Health Studies
MCPHS University
Boston, MA05.2025
Associate of Arts - Liberal Arts
Bunker Hill Community College
Boston, MA05.2022
Skills
- Cross-team communication
- Data entry
- Lean Six Sigma (Yellow Belt certified)
- Epic
- Microsoft suite
- Critical thinker
- Academic and scientific research
- Strong interpersonal skills
- Customer service
- Telephone skills
Projects
CAPSTONE RESEARCH - Conducted a literature review and analysis of clinical data focusing on antipsychotic drug interaction and regulatory issues., Evaluated off-label promotion strategies utilized by Eli Lilly using the Industrial Report and primary sources, synthesized findings into a 15-page research paper and poster presentation.
Timeline
CASHIER
Brother’s marketplace
03.2024 - 08.2024
PATIENT EXPERIENCE REP
Boston children’s hospital
07.2020 - Current
INTERN-RESEARCH ADMINISTRATION
Coach program: Boston children's hospital
07.2019 - 08.2019
PHARMACY TECHNICIAN
CVS
05.2018 - 02.2022
Bachelor of Science - Premedical Health Studies
MCPHS University
Associate of Arts - Liberal Arts
Bunker Hill Community College
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