Margaret Bian
Fort Worth,TX
Summary
Experienced and customer-focused server with a strong background in high-end tequila lounge service and a vibrant, fast-paced environment at Ojos Locos. I bring a deep understanding of premium beverage service, including tequila knowledge and the ability to elevate guest experiences through personalized recommendations and upscale service. My time as a server and host has honed my ability to cater to a diverse clientele, manage high-energy atmospheres, and ensure seamless operations during peak hours.
Overview
6
6
years of professional experience
Work History
Server
Ojos Locos Sports Cantina
2024.02 - Current
- Provided attentive and personalized service to customers
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Created a welcoming atmosphere and fostering positive relationships with guests
- Utilized POS systems accurately/efficiently to process orders, handle payments, and maintain detailed records
- Ability to multitask and prioritize tasks in a high-pressure environment
- Successfully upsold menu items and promoted seasonal specials to increase revenue and enhance overall dining.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Host
Cantina Monarca Tequila Lounge
2024.05 - 2024.08
- Guided guests through an extensive tequila menu, offering knowledgeable recommendations and pairing suggestions to enhance their experience
- Provided personalized service while expertly handling multiple tables, ensuring attention to detail and timely delivery of orders in a dynamic environment
- Supported the bar team by coordinating drink orders, managing guest requests, and ensuring consistency in service quality
- Managed reservations, guest lists, and seating arrangements to maintain an efficient and smooth flow during high-traffic hours and exclusive events
Sales
Evereve Retail
2023.06 - 2023.08
- Conducted regular inventory checks, monitored stock levels, and assisted with receiving and processing shipments to ensure adequate product availability and minimize out-of-stock situations
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse customers and colleagues
- Online order fulfillment.
Nanny
2019.01 - 2023.05
- Tutored/taught Spanish, (1st Language English, 2nd language Hindi)
- Provided meals to children according to strict dietary requirements
- Provides customized and personalized childcare for their children and home
- Administered one-on-one care and meets the physical, emotional, social, and intellectual needs of the children.
- Assisted with light housekeeping duties as well as running errands.
Education
Texas Christian University
Fort Worth, TexasHoly Names Academy
Seattle, WashingtonSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Sales expertise
- Suggestive Selling
- Foreign language proficiency
Additional Information
Instagram: @margaretbian
Accolades
4.0, 4.0+, Freshman-Senior year, Vigorous AP/Honors academic schedule all 4 years, Campus Ministry and Community representative/leader all 4 years, Cultural immersion/language trip to Spain 2020, Proficient in all Microsoft Office applications, Peer tutor for Biology
Community Service
- Mass reader/prayer lead, 2015, Present
- Mercy Housing
- Mary’s Place Women and Children’s Shelter
- Shirts Across America, 2022
- Habitat for Humanity, 2022
- Northwest Harvest, 2015, Present
- Queen Anne Foodbank, 2019
- South Carolina Loggerhead Turtle Watch/Protection program, 2019, Present
- Senior Night for fellow volleyball players, 2021
- St. Martin De Pores, 2015, 2019
- Dorchester Children’s Advocacy Charleston, SC
- St. Francis Hospital Oncology, Charleston, SC
Timeline
Server/Host
Cantina Monarca Tequila Lounge
2024.05 - 2024.08
Server
Ojos Locos Sports Cantina
2024.02 - Current
Sales
Evereve Retail
2023.06 - 2023.08
Nanny
2019.01 - 2023.05
Texas Christian University
Holy Names Academy
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