Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Couch

Richmond,VA

Summary

Friendly and excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

16
16
years of professional experience

Work History

Customer Service Cashier

Wawa
Richmond, VA
10.2023 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Digital Shopper

Wal-Mart Supercenter
Chesterfield, VA
10.2021 - 09.2023
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Assisted teammates with daily tasks during peak periods.
  • Completed pickup and shopping orders for customers within local area.
  • Scanned items when pulling from shelves to update system stock information.
  • Asked store associates for help locating missing products.

Customer Service Associate

Food Lion Grocery
Keysville, VA
02.2009 - 07.2020
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Answered phone calls from customers promptly and courteously.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Followed policies and procedures to meet or exceed established performance requirements.

Education

Central Senior High School
Victoria, VA

Skills

  • Product Merchandising
  • Cash Handling
  • Order Coordination
  • Guest Services

Timeline

Customer Service Cashier

Wawa
10.2023 - Current

Digital Shopper

Wal-Mart Supercenter
10.2021 - 09.2023

Customer Service Associate

Food Lion Grocery
02.2009 - 07.2020

Central Senior High School
Margaret Couch